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1. Service Levels: Detailed service level agreements with specific performance metrics and remedies - include when services are critical or complex

2. Insurance: Specific insurance requirements - include when high-value goods or high-risk services are involved

3. Security Requirements: Information and physical security requirements - include when handling sensitive data or accessing customer premises

4. Business Continuity: Business continuity and disaster recovery requirements - include for critical supply arrangements

5. Environmental Compliance: Environmental standards and compliance requirements - include when environmental impacts are significant

6. Training and Support: Requirements for training, documentation, and ongoing support - include for complex products or services

7. Transition and Exit: Detailed transition in/out procedures - include for complex or long-term arrangements

8. Compliance with Laws: Specific regulatory compliance requirements - include when operating in heavily regulated industries

1. Schedule 1 - Goods Specification: Detailed technical specifications for all goods to be supplied

2. Schedule 2 - Services Specification: Detailed description of services to be provided

3. Schedule 3 - Pricing Schedule: Detailed pricing information, including rate cards and price adjustment mechanisms

4. Schedule 4 - Service Levels: Detailed service level requirements and measurement criteria

5. Schedule 5 - Key Personnel: Details of key personnel responsible for service delivery

6. Schedule 6 - Implementation Plan: Timeline and milestones for implementation of goods and services

7. Schedule 7 - Form of Purchase Order: Standard form for ordering goods and services

8. Appendix A - Technical Requirements: Technical standards and requirements for goods and services

9. Appendix B - Security Procedures: Security protocols and requirements for delivery and service provision