The Sales Service Agreement is a crucial commercial contract used in the Belgian market when establishing formal sales service relationships between businesses. It is particularly relevant when one party engages another to provide sales-related services such as market development, customer acquisition, or sales representation. The agreement must comply with Belgian law, including the Belgian Civil Code and Code of Economic Law, as well as relevant EU regulations. This document typically includes detailed provisions on service scope, territory, compensation, performance metrics, and termination rights, while addressing specific Belgian legal requirements regarding commercial relationships, agency protections, and mandatory notice periods. It serves as the primary framework for managing the ongoing sales service relationship and protecting both parties' interests under Belgian jurisdiction.
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1. Parties: Identification and details of the contracting parties, including registered addresses and company registration numbers
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Defined terms used throughout the agreement
4. Scope of Services: Detailed description of the services to be provided
5. Term and Duration: Initial term, renewal provisions, and termination dates
6. Service Provider's Obligations: Key responsibilities and commitments of the service provider
7. Customer's Obligations: Key responsibilities and commitments of the customer
8. Fees and Payment Terms: Pricing structure, payment schedule, invoicing, and late payment consequences
9. Service Levels: Performance standards, metrics, and measurement methods
10. Quality Standards: Required quality levels and compliance with industry standards
11. Intellectual Property Rights: Ownership and usage rights of IP created or used during service provision
12. Confidentiality: Protection and handling of confidential information
13. Data Protection: GDPR compliance and data handling requirements
14. Liability and Indemnification: Limitation of liability and indemnification obligations
15. Force Majeure: Circumstances excusing performance and related procedures
16. Termination: Grounds for termination and termination procedures
17. Consequences of Termination: Post-termination obligations and transitions
18. Governing Law and Jurisdiction: Belgian law application and dispute resolution procedures
19. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Insurance: Insurance requirements when services involve significant risks or regulatory requirements
2. Compliance with Laws: Specific regulatory compliance obligations for regulated industries
3. Personnel: Requirements for service provider's staff when services are personnel-dependent
4. Security Requirements: Specific security measures when handling sensitive data or accessing customer systems
5. Business Continuity: Disaster recovery and business continuity requirements for critical services
6. Audit Rights: Customer's audit rights when regulatory compliance or service verification is crucial
7. Change Control: Procedures for managing changes to services in complex service relationships
8. Subcontracting: Rules and permissions regarding use of subcontractors
9. Environmental Requirements: Environmental compliance obligations for services with environmental impact
10. Import/Export Compliance: International trade compliance for cross-border services
1. Schedule 1 - Service Description: Detailed technical and operational specifications of services
2. Schedule 2 - Service Levels: Detailed service level agreements, KPIs, and measurement methodologies
3. Schedule 3 - Pricing and Payment: Detailed fee structure, rates, and payment terms
4. Schedule 4 - Key Personnel: List of key service provider personnel and their roles
5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and procedures
6. Schedule 6 - Security Requirements: Detailed security protocols and requirements
7. Schedule 7 - Transition Plan: Service implementation and transition procedures
8. Appendix A - Contact Details: Key contacts and escalation procedures
9. Appendix B - Required Documentation: List of documents required for service delivery
10. Appendix C - Technical Standards: Applicable technical standards and specifications
Relevant legal definitions
Clauses
Relevant Industries
Retail
Technology
Manufacturing
Professional Services
Consumer Goods
Software
Telecommunications
Financial Services
Industrial Equipment
Healthcare
Automotive
E-commerce
Energy
Construction
Logistics
Relevant Teams
Sales
Legal
Commercial
Business Development
Operations
Procurement
Compliance
Finance
Account Management
Partner Relations
Contract Administration
Relevant Roles
Sales Director
Commercial Manager
Business Development Manager
Legal Counsel
Contract Manager
Sales Operations Manager
Account Executive
Chief Commercial Officer
Procurement Manager
Sales Administrator
Compliance Officer
Regional Sales Manager
Channel Manager
Partnership Manager
General Counsel
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