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Sales Service Agreement

Sales Service Agreement Template for India

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Key Requirements PROMPT example:

Sales Service Agreement

"I need a Sales Service Agreement for my IT company to provide software products and ongoing maintenance services to enterprise clients in India, including quarterly updates and 24/7 technical support, with the agreement starting from March 2025."

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Document background
The Sales Service Agreement serves as a fundamental contract template for businesses operating in India that combine product sales with service offerings. This hybrid agreement is particularly relevant in scenarios where companies provide physical or digital products along with associated services such as installation, maintenance, training, or ongoing support. The document is structured to comply with Indian legislative requirements, including the Indian Contract Act 1872, Sale of Goods Act 1930, and Consumer Protection Act 2019, while accommodating the complexity of modern commercial relationships. It is designed to protect both parties' interests by clearly defining responsibilities, establishing quality standards, and setting performance metrics for both product delivery and service provision. This agreement type is increasingly important in today's business landscape where pure product sales are frequently enhanced with value-added services to create comprehensive solution offerings.
Suggested Sections

1. Parties: Identification and details of the parties entering into the agreement

2. Background: Context of the agreement and brief description of the business relationship

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services and Sales: Detailed description of services to be provided and products to be sold

5. Term and Termination: Duration of the agreement and conditions for termination

6. Payment Terms: Pricing, payment schedule, invoicing, and payment methods

7. Delivery and Acceptance: Terms for delivery of goods and acceptance criteria for services

8. Warranties and Representations: Warranties for products and services, and representations by both parties

9. Service Levels: Performance standards and metrics for service delivery

10. Intellectual Property Rights: Ownership and usage rights of intellectual property

11. Confidentiality: Protection and handling of confidential information

12. Indemnification: Mutual indemnification obligations and procedures

13. Limitation of Liability: Caps on liability and excluded damages

14. Force Majeure: Circumstances excusing performance

15. Governing Law and Jurisdiction: Applicable law and jurisdiction for dispute resolution

16. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment

Optional Sections

1. Insurance: Insurance requirements when significant risk exposure exists

2. Compliance with Laws: Specific regulatory compliance requirements for regulated industries

3. Data Protection: Required when personal data processing is involved

4. Training and Support: When ongoing training or support services are part of the agreement

5. Territory Restrictions: When sales or services are limited to specific geographic areas

6. Marketing and Branding: When agreement includes co-branding or marketing rights

7. Audit Rights: When regular audits of performance or compliance are required

8. Escrow Arrangements: When source code or critical materials need to be held in escrow

9. Change Control: When services or products may require formal change management procedures

Suggested Schedules

1. Schedule A - Product Specifications: Detailed specifications of products being sold

2. Schedule B - Service Specifications: Detailed description of services and delivery requirements

3. Schedule C - Pricing and Payment Schedule: Detailed pricing structure and payment terms

4. Schedule D - Service Level Agreement: Detailed service levels, metrics, and penalties

5. Schedule E - Support and Maintenance Terms: Details of support and maintenance services

6. Schedule F - Authorized Representatives: List of key contacts and authorized representatives

7. Appendix 1 - Technical Requirements: Technical specifications and requirements

8. Appendix 2 - Quality Standards: Quality requirements and standards for products and services

9. Appendix 3 - Reporting Requirements: Templates and requirements for regular reporting

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions






































Clauses








































Relevant Industries

Information Technology

Manufacturing

Retail

Professional Services

Healthcare

Telecommunications

Industrial Equipment

Consumer Electronics

Automotive

Energy and Utilities

Financial Services

Engineering Services

Relevant Teams

Legal

Sales

Commercial

Operations

Procurement

Business Development

Contract Administration

Service Delivery

Account Management

Supply Chain

Customer Success

Technical Services

Relevant Roles

Commercial Director

Head of Sales

Legal Counsel

Contract Manager

Business Development Manager

Operations Manager

Service Delivery Manager

Procurement Manager

Account Manager

Sales Operations Manager

Chief Commercial Officer

Vendor Manager

Supply Chain Manager

Customer Success Manager

Technical Services Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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