The Sales Service Agreement is essential for businesses operating in Saudi Arabia that combine product sales with associated services. This document type is particularly relevant when a provider offers both tangible products and related services such as installation, maintenance, or ongoing support. The agreement must comply with Saudi Arabian law, including Sharia principles, the Commercial Court Law (2020), and relevant sector-specific regulations. It typically includes detailed service level agreements, performance metrics, payment structures, and risk allocation provisions. The document is designed to protect both parties' interests while ensuring regulatory compliance in the Saudi market, making it suitable for both domestic and international business relationships where services are combined with sales activities.
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1. Parties: Identification and details of the contracting parties, including registration numbers and addresses
2. Background: Context of the agreement and business relationship between the parties
3. Definitions and Interpretation: Definitions of key terms and interpretation rules for the agreement
4. Scope of Services: Detailed description of the services to be provided and any associated sales components
5. Term and Commencement: Duration of the agreement and conditions for commencement
6. Payment Terms: Pricing, payment schedule, invoicing requirements, and payment methods
7. Service Provider's Obligations: Key responsibilities and commitments of the service provider
8. Customer's Obligations: Key responsibilities and commitments of the customer
9. Service Levels: Performance standards, KPIs, and measurement criteria
10. Warranties and Representations: Warranties regarding services, compliance with Sharia law, and other legal requirements
11. Liability and Indemnification: Allocation of risks and responsibilities between parties
12. Confidentiality: Protection of confidential information and trade secrets
13. Termination: Grounds for termination and consequences
14. Force Majeure: Events beyond parties' control and their consequences
15. Governing Law and Dispute Resolution: Application of Saudi law and dispute resolution mechanisms
16. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Intellectual Property Rights: Include when services involve creation or use of intellectual property
2. Data Protection: Include when personal data processing is involved
3. Insurance: Include when specific insurance requirements are needed for high-risk services
4. Anti-Corruption: Include for compliance with anti-corruption laws in high-value contracts
5. Export Control: Include when services involve cross-border elements
6. Training and Support: Include when service includes training or ongoing support
7. Transition Services: Include when complex service transition is required
8. Shariah Compliance: Include detailed Shariah compliance provisions for financial services
9. Saudization Requirements: Include when services must comply with Saudization policies
1. Service Specification: Detailed technical specifications of services to be provided
2. Pricing Schedule: Detailed breakdown of prices, rates, and payment terms
3. Service Levels and KPIs: Detailed performance metrics and measurement methodology
4. Personnel: Key personnel and their qualifications
5. Approved Subcontractors: List of approved subcontractors if applicable
6. Implementation Plan: Timeline and milestones for service implementation
7. Technical Requirements: Specific technical requirements and standards
8. Forms and Procedures: Standard operating procedures and required forms
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Manufacturing
Professional Services
Healthcare
Construction
Telecommunications
Retail
Energy
Financial Services
Industrial Services
Facilities Management
Automotive
Relevant Teams
Legal
Commercial
Procurement
Sales
Operations
Compliance
Risk Management
Finance
Business Development
Service Delivery
Project Management
Relevant Roles
Legal Counsel
Commercial Director
Procurement Manager
Sales Director
Operations Manager
Contract Manager
Business Development Manager
Compliance Officer
Risk Manager
Project Manager
Service Delivery Manager
Account Executive
Chief Financial Officer
General Manager
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