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Reservation Cancellation Letter Template for Singapore

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Reservation Cancellation Letter

"I need a Reservation Cancellation Letter for my hotel booking at Marina Bay Sands Singapore for March 15-20, 2025, citing medical reasons, and I need to request a full refund of my $2,000 deposit."

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What is a Reservation Cancellation Letter?

The Reservation Cancellation Letter serves as an essential document in Singapore's business landscape, particularly in sectors involving advance bookings and reservations. This formal communication tool ensures clear documentation of cancellation requests while adhering to Singapore's Consumer Protection (Fair Trading) Act and relevant contract laws. The letter typically includes booking details, cancellation reasons, and refund requests where applicable. It protects both the customer's rights and the service provider's interests by creating a clear paper trail and helping avoid potential disputes. This document is particularly crucial in Singapore's highly regulated business environment, where formal documentation of such transactions is often required for legal and administrative purposes.

What sections should be included in a Reservation Cancellation Letter?

1. Sender Details: Full name, address, and contact information of the person cancelling

2. Recipient Details: Name and address of the business/entity receiving the cancellation

3. Reservation Details: Original booking reference, dates, and service type

4. Cancellation Statement: Clear statement of intention to cancel

5. Date: Date of the cancellation letter

What sections are optional to include in a Reservation Cancellation Letter?

1. Reason for Cancellation: Explanation of cancellation circumstances, if relevant or required

2. Refund Request: Details of any deposit or payment refund being requested

3. Supporting Documentation: Reference to any attached documents supporting the cancellation

What schedules should be included in a Reservation Cancellation Letter?

1. Original Booking Confirmation: Copy of the original reservation confirmation

2. Payment Records: Proof of payments made for the reservation

3. Supporting Documents: Any relevant documentation supporting the cancellation (e.g., medical certificates)

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions












Clauses










Industries

Consumer Protection (Fair Trading) Act 2003: Primary legislation that regulates unfair practices in consumer transactions, ensures transparency in cancellation terms, and protects consumer rights in Singapore

Electronic Transactions Act: Governs electronic communications and validates electronic signatures when cancellation notices are sent electronically

Singapore Contract Law: Common law principles governing contract formation, valid termination of contracts, and notice requirements

Hotels Act: Specific regulations pertaining to hotel bookings and cancellations, including licensing requirements for hospitality establishments

Singapore Tourism Board Act and Regulations: Legislation governing tourist-related services and compliance with tourism industry standards

Personal Data Protection Act (PDPA): Regulations concerning the handling of personal information and data privacy requirements in business transactions

Unfair Contract Terms Act: Legislation ensuring cancellation terms are fair and reasonable, protecting against unreasonable penalty clauses in contracts

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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