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1. Sender's Details: Full name, address, and contact information of the complainant
2. Date and Reference Number: Current date and any relevant reference numbers from previous communications
3. Recipient's Details: Full name, title, and address of the landlord/property manager
4. Subject Line: Clear indication that this is a formal complaint regarding ceiling leakage
5. Problem Description: Detailed description of the ceiling leakage issue, including location and extent of damage
6. Timeline of Events: Chronological account of when the issue was first noticed and subsequent developments
7. Previous Communications: Summary of prior attempts to resolve the issue
8. Impact Statement: Description of how the leakage affects living conditions and any resulting damages
9. Legal Basis: Reference to relevant laws and tenant rights
10. Specific Request: Clear statement of the desired resolution and timeline
11. Closing: Professional closing statement with signature and contact information
1. Health and Safety Concerns: Include when the leakage has created health risks or safety hazards
2. Financial Losses: Include when the leakage has caused monetary damages to personal property
3. Third-Party Assessment: Include when an independent contractor or expert has evaluated the issue
4. Municipal Violations: Include when the issue violates specific building codes or municipal regulations
5. Legal Intent: Include when planning to pursue legal action if the issue remains unresolved
1. Photographic Evidence: Photos documenting the ceiling leakage and resulting damage
2. Maintenance Records: Copies of previous maintenance requests and responses
3. Expert Reports: Any professional assessments or inspection reports of the damage
4. Communication Log: Copies of previous emails, messages, or letters regarding the issue
5. Expense Records: Documentation of any costs incurred due to the leakage
Real Estate
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Property Management
Facility Maintenance
Customer Relations
Claims Processing
Compliance
Real Estate Operations
Building Services
Tenant Support
Document Administration
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Real Estate Agent
Building Maintenance Manager
Tenant Relations Officer
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Property Inspector
Claims Adjuster
Housing Administrator
Compliance Officer
Customer Service Representative
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