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An Incident and Non-Conformance Management Form helps organizations track and document workplace issues, accidents, and quality deviations. In Pakistan's manufacturing and service sectors, these forms play a crucial role in meeting ISO compliance requirements and local safety regulations, particularly under the Pakistan Environmental Protection Act and Provincial Factory Rules.

The form captures essential details about what went wrong, immediate actions taken, root causes, and corrective measures. Companies use it to prevent similar issues, demonstrate regulatory compliance, and maintain quality standards. For industries handling sensitive materials or processes, this documentation is legally required and helps protect both workers and businesses from liability while ensuring continuous improvement.

Use an Incident and Non-Conformance Management Form immediately after any workplace accident, quality deviation, or safety breach occurs. This includes machinery malfunctions, chemical spills, product defects, or violations of standard operating procedures. Under Pakistani labor and environmental laws, documenting these incidents promptly helps protect your organization from legal liability and ensures compliance with regulatory reporting requirements.

The form becomes essential when dealing with serious incidents that require investigation, like worker injuries, environmental releases, or major quality failures. Manufacturing facilities, particularly those certified under ISO standards or operating in regulated industries like pharmaceuticals and textiles, must complete this documentation within 24 hours of an incident to maintain their certifications and legal standing.

• Basic Safety Incident Form: Captures workplace accidents, injuries, and near-misses, focusing on immediate response and preventive measures as required by Pakistani labor laws
• Quality Non-Conformance Report: Used in manufacturing to document product defects, process deviations, and corrective actions, especially important for ISO-certified companies
• Environmental Incident Log: Specifically tracks environmental breaches, spills, or emissions issues as mandated by Pakistan Environmental Protection Agency
• Systems Non-Conformance Form: Documents IT system failures, data breaches, or operational disruptions in service industries
• Integrated QHSE Incident Form: Combines quality, health, safety, and environmental reporting for comprehensive management systems

• Safety Officers: Lead the incident investigation process and complete the initial Incident and Non-Conformance Management Form documentation
• Department Managers: Review incidents, approve corrective actions, and ensure proper form completion for their areas
• Quality Control Teams: Document product or process non-conformances and track resolution progress
• HR Departments: Maintain incident records and coordinate with insurance providers when workplace injuries occur
• Regulatory Compliance Officers: Submit required reports to Pakistani authorities like SECP, EPA, or labor departments
• External Auditors: Verify proper incident documentation during ISO certification or compliance audits

• Incident Details: Record exact date, time, location, and type of incident or non-conformance immediately
• People Involved: List all affected employees, witnesses, and responding personnel with their roles
• Physical Evidence: Gather photos, videos, equipment readings, or samples related to the incident
• Initial Response: Document immediate actions taken to control or contain the situation
• Risk Assessment: Evaluate severity and potential impact on safety, quality, or environment
• Compliance Check: Review relevant Pakistani regulations and ISO standards for reporting requirements
• Root Cause Analysis: Identify and document underlying factors that contributed to the incident

• Incident Identification: Unique reference number, date, time, and location details as per Factory Act requirements
• Description Section: Detailed account of the incident or non-conformance with specific facts and observations
• Risk Classification: Severity rating and impact assessment following Pakistani QHSE guidelines
• Immediate Actions: Documentation of emergency response measures and containment steps taken
• Root Cause Analysis: Systematic evaluation of contributing factors and underlying causes
• Corrective Measures: Specific actions planned to prevent recurrence, with timelines
• Authorization Block: Signatures of investigating officer, department head, and safety manager with designations
• Compliance Statement: Declaration of adherence to relevant Pakistani safety and environmental regulations

The Incident and Non-Conformance Management Form differs significantly from an Incident and Non-Conformance Management Policy. While they work together, they serve distinct purposes in Pakistan's regulatory framework.

• Purpose and Timing: The Form is an active document used to record specific incidents as they occur, while the Policy outlines the overall procedures and guidelines for handling such incidents
• Legal Status: The Policy serves as a governing document that establishes company-wide standards and procedures, while the Form provides evidence of compliance and incident documentation
• Content Focus: Forms capture detailed information about specific events, including dates, witnesses, and immediate actions taken. Policies describe reporting hierarchies, responsibilities, and general procedures
• Usage Pattern: Forms are completed multiple times for each incident, while the Policy is a single, standing document that guides the entire incident management process
• Regulatory Role: Forms fulfill immediate reporting requirements to Pakistani authorities, while Policies demonstrate systematic compliance with ISO standards and local regulations