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An Incident and Non-Conformance Management Form helps organizations track and respond to workplace accidents, safety breaches, and quality issues that don't meet required standards. It's a key tool for meeting Australian WHS obligations and quality management requirements under ISO standards.

The form captures essential details about what happened, immediate actions taken, root causes, and planned corrective measures. Safety managers and quality teams use this documentation to prevent similar issues, demonstrate regulatory compliance, and maintain proper records for SafeWork Australia and certification audits. It's particularly important in high-risk industries like construction, manufacturing, and healthcare.

Use an Incident and Non-Conformance Management Form immediately after any workplace accident, near-miss, equipment malfunction, or quality deviation. This includes situations like chemical spills, machinery breakdowns, injuries requiring first aid, or products that don't meet specifications.

The form becomes essential when reporting serious incidents to SafeWork Australia, documenting ISO compliance issues, or tracking patterns of workplace safety concerns. Fill it out while details are fresh - within 24 hours of the event. This timing helps protect your organization legally and ensures you capture accurate information for investigations, corrective actions, and regulatory reporting.

• Basic Incident Report: Captures essential details about workplace accidents, injuries, and near-misses. Includes immediate response actions and witness statements.
• Quality Non-Conformance Form: Focuses on product or service deviations from ISO standards, including root cause analysis and corrective measures.
• Environmental Incident Form: Specifically designed for environmental breaches, chemical spills, or waste management issues.
• Integrated HSEQ Form: Combines health, safety, environmental, and quality reporting in one comprehensive document for larger organizations.
• Critical Incident Form: Enhanced version for serious incidents requiring mandatory SafeWork Australia notification, with detailed investigation requirements.

• Safety Managers and WHS Officers: Lead the incident investigation process and ensure proper documentation meets SafeWork Australia requirements.
• Line Supervisors: Complete initial incident reports and gather witness statements from their team members.
• Quality Assurance Teams: Handle non-conformance reporting and track corrective actions for ISO compliance.
• Employees: Report incidents and participate in investigations by providing first-hand accounts and relevant details.
• Senior Management: Review serious incidents, approve corrective actions, and ensure regulatory compliance.
• External Auditors: Assess incident documentation during safety and quality management system audits.

• Initial Details: Record date, time, location, and type of incident immediately after it occurs
• People Involved: Gather names and contact details of affected workers, witnesses, and first responders
• Incident Description: Document clear, factual details about what happened, avoiding speculation
• Evidence Collection: Take photos, preserve physical evidence, and secure CCTV footage if available
• Immediate Actions: Note all steps taken to control risks and prevent further incidents
• Root Cause Analysis: Identify contributing factors and underlying causes
• Corrective Measures: Define specific actions to prevent recurrence, including timelines and responsibilities

• Incident Details Section: Date, time, location, and nature of incident as per SafeWork Australia requirements
• Personal Information: Names and roles of affected persons, maintaining privacy compliance
• Risk Assessment: Severity rating and potential consequences under WHS regulations
• Investigation Findings: Detailed analysis aligned with AS/NZS ISO 45001 standards
• Control Measures: Immediate and long-term actions taken to prevent recurrence
• Authorisation Block: Signatures from relevant managers and safety representatives
• Review Timeline: Scheduled follow-up dates for corrective action assessment

While both documents deal with workplace incidents, an Incident and Non-Conformance Management Form differs significantly from an Incident and Non-Conformance Management Policy. The form is a tactical, event-specific document, while the policy sets the overall framework for handling incidents.

• Purpose and Timing: Forms are completed immediately after specific incidents occur, documenting details and actions taken. Policies outline the general procedures and principles that guide how all incidents should be handled.
• Content Scope: Forms capture specific incident details, witness statements, and corrective actions. Policies describe reporting hierarchies, responsibilities, and standard procedures.
• Legal Function: Forms serve as evidence for SafeWork Australia compliance and insurance claims. Policies demonstrate organizational commitment to safety management systems.
• Usage Pattern: Forms are used frequently for each incident, while policies are reviewed annually and updated when procedures change.