This Finance SLA template is designed for use in the Philippine financial services sector, where clear service standards and regulatory compliance are essential. The document is particularly relevant when establishing or formalizing financial service relationships between service providers and clients in the Philippines. It addresses key requirements under Philippine banking regulations, including those set by the Bangko Sentral ng Pilipinas, while incorporating necessary provisions for data privacy, consumer protection, and electronic commerce. The Finance SLA covers critical aspects such as service performance metrics, security protocols, reporting requirements, and compliance standards, making it suitable for various financial service arrangements from traditional banking to digital financial services. This template ensures alignment with Philippine regulatory requirements while maintaining practical operational standards for service delivery.
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1. Parties: Identification of the financial service provider and the client, including their legal details and authorized representatives
2. Background: Context of the agreement, relationship between parties, and purpose of the financial services being provided
3. Definitions: Detailed definitions of technical terms, service metrics, and key concepts used throughout the agreement
4. Scope of Services: Detailed description of the financial services to be provided, including specific deliverables and service parameters
5. Service Levels and Performance Metrics: Specific, measurable performance standards and metrics for service delivery
6. Security and Data Privacy Requirements: Security protocols and data protection measures in compliance with Philippine regulations
7. Reporting and Monitoring: Requirements for service performance reporting, monitoring procedures, and review mechanisms
8. Fees and Payment Terms: Detailed fee structure, payment schedules, and billing procedures
9. Business Continuity and Disaster Recovery: Procedures for ensuring service continuity and recovering from disruptions
10. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination
11. Dispute Resolution: Procedures for resolving disputes, including escalation paths and applicable jurisdiction
12. Governing Law: Specification of Philippine law as governing law and relevant regulatory compliance requirements
1. Technology Requirements: Specific technical requirements and standards when the service involves technical infrastructure
2. Regulatory Reporting: Additional reporting requirements for services subject to specific regulatory oversight
3. Third-Party Service Providers: Terms governing the use of subcontractors or third-party service providers
4. Intellectual Property Rights: IP provisions when the service involves proprietary technology or software
5. Foreign Exchange Considerations: Special provisions for services involving foreign currency transactions
6. Training and Support: Requirements for staff training and ongoing support services
7. Change Management: Procedures for implementing service changes or upgrades
1. Schedule A - Service Specifications: Detailed technical specifications of the financial services
2. Schedule B - Service Level Metrics: Comprehensive list of SLA metrics, measurement methods, and targets
3. Schedule C - Fee Schedule: Detailed breakdown of all fees, charges, and payment terms
4. Schedule D - Security Standards: Specific security protocols and compliance requirements
5. Schedule E - Escalation Matrix: Contact details and procedures for issue escalation
6. Schedule F - Business Continuity Plan: Detailed procedures for business continuity and disaster recovery
7. Appendix 1 - Compliance Checklist: Checklist of regulatory compliance requirements
8. Appendix 2 - Report Templates: Standard templates for required service reports
Relevant legal definitions
Clauses
Relevant Industries
Banking
Financial Services
Insurance
Investment Management
Corporate Treasury
Payment Services
Digital Banking
Fintech
Asset Management
Wealth Management
Relevant Teams
Finance
Operations
Compliance
Risk Management
Legal
Procurement
Treasury
Customer Service
Information Technology
Audit
Contract Management
Relevant Roles
Chief Financial Officer
Finance Director
Compliance Officer
Risk Manager
Operations Manager
Service Delivery Manager
Financial Controller
Treasury Manager
Bank Manager
Relationship Manager
Legal Counsel
Contract Manager
Financial Services Director
Head of Banking Operations
Chief Operations Officer
Procurement Manager
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