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1. Change Management: Procedures for requesting and implementing changes to services or service levels - include if services are likely to evolve

2. Transition Services: Requirements for service transition at start and end of agreement - include for complex service arrangements

3. Audit Rights: Detailed audit provisions beyond standard regulatory requirements - include for high-risk services

4. Intellectual Property Rights: IP ownership and licensing provisions - include if service involves software or proprietary systems

5. Staff and Subcontractors: Requirements for service provider personnel and subcontractor management - include if service delivery involves significant human resources

6. Insurance Requirements: Specific insurance coverage requirements - include for high-value or high-risk services

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Detailed KPIs, measurement methodologies, and reporting templates

3. Schedule 3 - Fee Schedule: Detailed pricing, payment structures, and penalty calculations

4. Schedule 4 - Security Standards: Technical security requirements and compliance standards

5. Schedule 5 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

6. Schedule 6 - Compliance Requirements: Specific regulatory compliance requirements and reporting formats

7. Schedule 7 - Contact Details: Key personnel and escalation contacts for both parties

8. Appendix A - Required Reports: Templates and formats for all required service reports

9. Appendix B - Incident Response Plan: Procedures for handling and reporting service incidents