The Dynamic SLA serves as a critical business tool in the Philippine market where service requirements and technological capabilities are rapidly evolving. This document type is specifically designed for situations where traditional static service level agreements would be insufficient due to changing business needs, technological advancement, or market conditions. The Dynamic SLA incorporates automated adjustment mechanisms that allow service levels to flex within pre-agreed parameters, making it particularly valuable for technology-driven services and digital transformations. Compliant with Philippine legislation, including the Electronic Commerce Act and Data Privacy Act, this agreement type provides a framework for managing evolving service relationships while maintaining legal certainty and operational efficiency. The document includes comprehensive provisions for performance measurement, reporting, and governance, essential for modern service delivery in the Philippine business environment.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the service provider and service recipient, including their legal details and authorized representatives
2. Background: Context of the agreement, relationship between parties, and purpose of the dynamic SLA
3. Definitions: Detailed definitions of technical terms, metrics, and key concepts used throughout the agreement
4. Service Description: Comprehensive description of services covered under the agreement
5. Dynamic Service Levels: Framework for how service levels will be adjusted, including triggers, mechanisms, and processes for changes
6. Performance Measurement: Methods and tools for measuring service performance, including monitoring systems and reporting frequencies
7. Adjustment Mechanisms: Specific procedures for implementing dynamic changes to service levels, including approval processes
8. Reporting and Review: Requirements for performance reporting and periodic review of service levels
9. Service Credits and Penalties: Framework for calculating and applying service credits or penalties based on performance
10. Governance: Management structure, escalation procedures, and decision-making processes
11. Term and Termination: Duration of the agreement, renewal terms, and termination conditions
12. General Provisions: Standard legal clauses including confidentiality, force majeure, and dispute resolution
1. Disaster Recovery: Specific procedures for service continuity during disasters, recommended for critical services
2. Data Privacy Compliance: Detailed privacy requirements when personal data processing is involved, necessary if handling sensitive information
3. Industry-Specific Compliance: Additional compliance requirements for regulated industries like healthcare or finance
4. Innovation and Improvement: Framework for continuous service improvement and technology updates, useful for long-term agreements
5. Third-Party Integration: Requirements for integration with other service providers, needed when multiple vendors are involved
6. Knowledge Transfer: Procedures for knowledge sharing and capability building, important for complex service arrangements
1. Schedule A - Service Definitions: Detailed technical specifications of each service component
2. Schedule B - Service Level Metrics: Current baseline metrics and performance indicators with measurement methodologies
3. Schedule C - Dynamic Adjustment Parameters: Specific thresholds and conditions that trigger service level adjustments
4. Schedule D - Pricing and Commercial Terms: Pricing structure, including how changes in service levels affect costs
5. Schedule E - Operational Procedures: Day-to-day operational procedures and contact information
6. Schedule F - Report Templates: Standard formats for performance reports and review documentation
7. Appendix 1 - Technical Infrastructure: Details of technical infrastructure supporting service delivery
8. Appendix 2 - Compliance Certificates: Relevant certifications and compliance documentation
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Telecommunications
Business Process Outsourcing
Cloud Services
Managed Services
Healthcare Technology
Financial Services
E-commerce
Digital Infrastructure
Software as a Service
Relevant Teams
Legal
Information Technology
Operations
Service Delivery
Procurement
Vendor Management
Quality Assurance
Compliance
Performance Management
Technical Support
Contract Administration
Relevant Roles
Chief Information Officer
IT Director
Service Delivery Manager
Contract Manager
Operations Director
Procurement Manager
Vendor Relationship Manager
Performance Analytics Manager
Chief Technology Officer
Legal Counsel
Compliance Officer
Service Quality Manager
Business Relationship Manager
Technical Operations Manager
Find the exact document you need
SLA In Service Desk
Philippine-compliant Service Level Agreement template for Service Desk operations, defining IT support services and performance standards.
find out more
Business Service Level Agreement
A Philippine law-governed agreement defining service levels, performance metrics, and obligations between service provider and customer.
find out more
5 Day SLA
A Philippine law-governed Service Level Agreement establishing 5-day response and resolution commitments for service delivery and support.
find out more
4 Hour SLA
A Philippine law-governed Service Level Agreement establishing 4-hour response time commitments with associated service metrics and remedies.
find out more
99.99 Uptime SLA
A Philippines-compliant Service Level Agreement template guaranteeing 99.99% service uptime, with comprehensive technical specifications and remediation procedures.
find out more
SLA Contract Management
A Philippine law-governed Service Level Agreement (SLA) Contract that defines service standards, performance metrics, and obligations between service provider and recipient.
find out more
SLA Change Management
A Philippine law-compliant framework for managing and implementing changes to Service Level Agreements, ensuring structured change control and regulatory compliance.
find out more
Sla (Retail)
A Philippine-compliant Service Level Agreement template for retail operations, defining service standards and performance metrics between service providers and retail businesses.
find out more
SLA Fulfillment
A Philippine law-governed Service Level Agreement (SLA) Fulfillment contract defining service standards, performance metrics, and accountability measures between service provider and customer.
find out more
Default SLA
Philippine-compliant Service Level Agreement template defining service standards and performance metrics between provider and customer.
find out more
SLA For Problem Management
A Philippine-law governed SLA defining problem management services, metrics, and obligations for IT service providers and clients.
find out more
SLA Call
A Philippine-law governed Service Level Agreement that establishes performance standards and operational requirements for call center services, ensuring compliance with local regulations.
find out more
OLA Service Level Agreement
A service level agreement for Ola's ride-hailing operations in the Philippines, establishing operational standards and compliance requirements under Philippine law.
find out more
Improved SLA
An enhanced Service Level Agreement template compliant with Philippine law, featuring comprehensive performance metrics and service standards.
find out more
SLA Production
A Philippine law-governed Service Level Agreement establishing performance metrics and standards for production services, including quality requirements and operational specifications.
find out more
Service Level Agreement For Schools
Philippine-compliant Service Level Agreement template for educational institutions, establishing service standards and accountability measures between providers and schools.
find out more
SLA Enterprise
Enterprise-level Service Level Agreement template for technology services in the Philippines, incorporating local legal requirements and international best practices.
find out more
Maintenance SLA
A Philippine law-governed agreement establishing terms, conditions, and performance standards for maintenance services.
find out more
Tier 3 SLA
Philippine law-compliant Tier 3 Service Level Agreement template for non-critical business services with standard support levels.
find out more
Sla (Healthcare)
Healthcare Service Level Agreement template for the Philippine market, establishing service standards and compliance with local healthcare regulations.
find out more
SLA Uptime
A Philippine-law governed Service Level Agreement establishing uptime commitments and performance metrics for system availability, including measurement and compensation mechanisms.
find out more
Outsourcing SLA
A Philippine law-governed service level agreement defining terms, conditions, and performance metrics for outsourcing services between provider and customer.
find out more
99.999 SLA
A 99.999% uptime Service Level Agreement under Philippine law, establishing stringent service availability requirements with comprehensive technical and legal compliance measures.
find out more
SLA Document
A Philippine law-governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and recipient.
find out more
Task SLA
A Philippine law-governed agreement establishing performance standards and metrics for specific task-based services, including service levels, monitoring mechanisms, and remedies for non-compliance.
find out more
Software As A Service SLA
A Philippine law-governed agreement defining service levels, performance metrics, and obligations for cloud-based software services.
find out more
SLA Training
A Philippine law-governed agreement establishing service level standards and requirements for training service delivery, combining training contract elements with specific performance metrics.
find out more
SLA Storage
A Philippine-law governed Storage SLA defining storage service terms, performance metrics, and compliance requirements.
find out more
SLA Product Management
A Philippine law-governed Service Level Agreement specifying terms and performance metrics for product management services.
find out more
SLA Level 1
A Philippine law-governed Service Level Agreement defining basic service standards and performance metrics between provider and customer.
find out more
SLA Audit
A formal audit report evaluating SLA compliance and performance under Philippine jurisdiction, following local auditing standards and regulatory requirements.
find out more
SLA 8x5
A Philippine law-governed Service Level Agreement defining 8x5 service delivery terms, performance standards, and contractual obligations.
find out more
Shipping SLA
A Philippine law-governed agreement establishing performance standards and terms for shipping services, including service levels, metrics, and compliance requirements.
find out more
Security Level Agreement
A Philippine-law governed agreement establishing security requirements, standards, and obligations between parties, ensuring compliance with local data protection and cybersecurity regulations.
find out more
Quality SLA
A Philippine-law governed Quality Service Level Agreement defining service quality standards, metrics, and performance requirements in accordance with local regulations.
find out more
Procurement SLA
A Philippine-compliant Procurement Service Level Agreement template establishing performance metrics and governance for procurement relationships under Philippine law.
find out more
Premium SLA
A premium-level Service Level Agreement under Philippine law defining enhanced service commitments and performance standards between provider and customer.
find out more
Performance SLA
A Philippine-law governed agreement defining service performance standards, metrics, and remedies between service provider and customer.
find out more
Latency SLA
A Philippine law-compliant Service Level Agreement specifically governing network latency performance standards and remedies.
find out more
Guaranteed SLA
A legally binding agreement under Philippine law that establishes guaranteed service levels with specific performance metrics and remedies for service failures.
find out more
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)