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1. Disaster Recovery: Required for critical services requiring business continuity planning

2. Transition Services: Include when service transition from another provider is involved

3. Third-Party Dependencies: Necessary when service delivery relies on third-party providers

4. Industry-Specific Compliance: Include for regulated industries with specific compliance requirements

5. Environmental Requirements: Required for services with significant environmental impact

6. Innovation and Continuous Improvement: Optional section for long-term strategic partnerships

7. Training and Knowledge Transfer: Include when service requires significant client staff training

1. Schedule 1: Service Level Metrics: Detailed technical specifications of service level measurements and targets

2. Schedule 2: Pricing and Service Credits: Detailed pricing structure and service credit calculations

3. Schedule 3: Service Description Details: Technical specifications and detailed service descriptions

4. Schedule 4: Operational Procedures: Detailed procedures for day-to-day service operation

5. Schedule 5: Contact Matrix: Key contacts and escalation paths for both parties

6. Schedule 6: Performance Review Template: Standard template for service level performance reviews

7. Appendix A: Technical Requirements: Detailed technical requirements and specifications

8. Appendix B: Security Standards: Specific security requirements and compliance standards

9. Appendix C: Report Templates: Standard templates for various service reports