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1. Peer Review Section: Optional section for feedback from colleagues and team members, useful for comprehensive 360-degree evaluations

2. Customer Feedback Summary: Direct feedback or testimonials from customers, if available and relevant

3. Technical Skills Assessment: Detailed evaluation of specific technical skills, relevant for roles requiring specialized knowledge

4. Language Proficiency Evaluation: Assessment of language skills for customer service representatives handling international customers

5. Remote Work Performance: Specific evaluation criteria for employees working remotely or in hybrid setups

6. Sales Performance Metrics: For customer service roles that include sales responsibilities

1. Schedule A - Rating Scale Guide: Detailed explanation of the rating system and scoring criteria

2. Schedule B - KPI Definitions: Detailed definitions and calculations for each KPI being measured

3. Schedule C - Competency Framework: Detailed description of each competency and expected behaviors at different performance levels

4. Schedule D - Development Resources: List of available training programs, resources, and development opportunities

5. Appendix 1 - Performance Improvement Plan Template: Template for documenting specific improvement actions when needed

6. Appendix 2 - Appeal Process: Documentation of the process for appealing evaluation results