The Hospitality Performance Review document serves as a crucial tool for evaluating and developing employee performance within the Philippine hospitality sector. It is designed to be used by hospitality businesses operating under Philippine jurisdiction, ensuring compliance with local labor laws while maintaining international service standards. This document becomes necessary when conducting regular performance assessments, typically quarterly or annually, or during probationary period evaluations. It incorporates key performance indicators specific to hospitality roles, guest satisfaction metrics, and operational efficiency measures. The document structure aligns with Department of Labor and Employment (DOLE) guidelines and the Labor Code of the Philippines, while also considering industry-specific requirements under the Tourism Act of 2009. The review process outlined in this document supports fair evaluation practices, professional development planning, and clear communication between management and employees.
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1. Parties: Identifies the employer/management and employee being reviewed
2. Background: Establishes the context of the performance review, including the employee's role and review period
3. Definitions: Defines key terms used throughout the document including performance metrics, rating scales, and technical terminology
4. Review Period: Specifies the timeframe covered by the performance review and frequency of assessments
5. Performance Criteria: Details the key performance indicators (KPIs) and competencies being evaluated
6. Evaluation Methodology: Explains the rating system and how performance will be measured
7. Review Process: Outlines the steps involved in conducting the performance review
8. Feedback and Discussion: Describes the process for providing and receiving feedback during the review
9. Development Plan: Establishes goals and development opportunities for the next review period
10. Sign-off and Acknowledgment: Space for both parties to acknowledge the review outcomes
1. Grievance Procedure: Details the process for addressing disagreements about the review outcome, recommended for organizations without a separate grievance policy
2. Compensation Review: Links performance outcomes to salary reviews and bonuses, used when performance directly affects compensation
3. Peer Review Component: Includes input from colleagues and team members, suitable for collaborative work environments
4. Customer Feedback Integration: Incorporates guest satisfaction metrics and feedback, essential for customer-facing roles
5. Probationary Period Assessment: Special considerations for employees under probation, used for new employees
6. Remote Work Performance Metrics: Specific criteria for evaluating remote work performance, relevant for hybrid work arrangements
1. Schedule A - Performance Metrics Framework: Detailed breakdown of all KPIs and their weightings
2. Schedule B - Rating Scale Guide: Comprehensive guide to performance ratings and their definitions
3. Schedule C - Self-Assessment Form: Template for employee self-evaluation
4. Schedule D - Development Plan Template: Structured format for documenting development goals and action plans
5. Schedule E - Job-Specific Competencies: Detailed competency requirements for specific roles
6. Appendix 1 - Review Meeting Guidelines: Best practices for conducting review meetings
7. Appendix 2 - Feedback Forms: Standard templates for gathering peer and customer feedback
Relevant legal definitions
Clauses
Relevant Industries
Hotels and Resorts
Restaurants and Food Service
Tourism and Travel
Event Management
Cruise Lines
Casino and Gaming
Spa and Wellness
Serviced Apartments
Conference Centers
Recreational Facilities
Relevant Teams
Operations
Front Office
Housekeeping
Food and Beverage
Kitchen
Guest Relations
Events and Conferences
Sales and Marketing
Human Resources
Finance
Maintenance
Security
Spa and Wellness
Revenue Management
Quality Assurance
Relevant Roles
Hotel General Manager
Front Office Manager
Housekeeping Supervisor
Food and Beverage Director
Executive Chef
Restaurant Manager
Guest Relations Officer
Concierge
Revenue Manager
Events Coordinator
Spa Manager
Room Division Manager
Marketing Director
Human Resources Manager
Security Manager
Maintenance Supervisor
Front Desk Agent
Bellhop
Waiter/Waitress
Housekeeping Staff
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