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1. Performance Standards: Specific KPIs and service levels, used when detailed performance metrics are required

2. Modernization and Upgrades: Terms for major upgrades or modernization works, included when future upgrades are anticipated

3. Multi-Site Provisions: Additional terms for agreements covering multiple buildings or locations

4. Warranty: Specific warranty terms for replaced parts and repairs, used when standard warranties need modification

5. Disaster Recovery: Procedures for major emergencies or disasters, important for critical facilities

6. Sub-contractor Requirements: Terms governing use of sub-contractors, included when sub-contracting is permitted

1. Schedule 1 - Equipment Details: Detailed list and specifications of all elevator equipment covered by the agreement

2. Schedule 2 - Maintenance Scope and Frequency: Detailed breakdown of maintenance tasks and their frequency

3. Schedule 3 - Fee Schedule: Detailed pricing information including base fees and additional charges

4. Schedule 4 - Response Times: Required response times for different types of callouts and emergencies

5. Schedule 5 - Key Personnel: List of key contacts and responsible personnel from both parties

6. Appendix A - Maintenance Checklist: Standard checklist for routine maintenance activities

7. Appendix B - Safety Procedures: Specific safety procedures and requirements

8. Appendix C - Incident Report Form: Standard form for reporting incidents and emergency callouts