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1. Performance Guarantees: Specific performance metrics and guarantees, used when client requires service level agreements

2. Modernization Options: Terms for potential upgrade or modernization work, included when elevator systems may need future upgrades

3. Staff Requirements: Specific requirements for maintenance staff qualifications, included for high-security or specialized facilities

4. Spare Parts Management: Detailed provisions for spare parts inventory and management, used for older or specialized elevator systems

5. Multi-Location Services: Additional terms for maintaining elevators across multiple locations, used for portfolio agreements

6. Energy Efficiency Provisions: Special terms for monitoring and improving elevator energy efficiency, used for green buildings

7. Third-Party Access: Terms governing access by other contractors or service providers, used in multi-vendor situations

1. Schedule A - Equipment Details: Detailed list and specifications of all elevator systems covered by the agreement

2. Schedule B - Maintenance Checklist: Comprehensive checklist of maintenance tasks and their frequency

3. Schedule C - Fee Schedule: Detailed breakdown of fees, including basic maintenance and additional services

4. Schedule D - Response Time Requirements: Specific response times for different types of service calls

5. Schedule E - Key Personnel: List of key maintenance staff and their qualifications

6. Appendix 1 - Safety Procedures: Detailed safety protocols and procedures

7. Appendix 2 - Reporting Templates: Standard forms and templates for maintenance reports and inspections

8. Appendix 3 - Emergency Procedures: Detailed procedures for handling various emergency situations