¶¶Òõ¶ÌÊÓƵ

1. Change Management: Procedures for requesting and implementing changes to the scope of services, used for larger or more complex websites

2. Disaster Recovery: Specific procedures for backup and recovery in case of major incidents, recommended for business-critical websites

3. Third-Party Services: Management of third-party integrations and plugins, needed when the website relies on external services

4. Security Incident Response: Detailed procedures for handling security breaches, recommended for high-risk or data-sensitive websites

5. Service Credits: Compensation scheme for service level failures, typically used in larger commercial contracts

6. Training and Documentation: Provisions for training client staff and maintaining documentation, useful for complex websites with multiple client users

7. Exit Management: Detailed transition provisions for contract end, important for complex websites or when significant data migration is involved

1. Schedule 1 - Service Level Agreement: Detailed metrics, response times, and performance standards

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, payment structure, and any variable costs

3. Schedule 3 - Technical Specifications: Details of the website architecture, hosting environment, and technical requirements

4. Schedule 4 - Maintenance Schedule: Timing and frequency of regular maintenance activities

5. Schedule 5 - Contact Details and Escalation Procedure: Key contacts and communication protocols for both parties

6. Appendix A - Website Components Inventory: List of maintained website components, plugins, and integrations

7. Appendix B - Security Requirements: Specific security standards and compliance requirements

8. Appendix C - Change Request Template: Standard form for requesting and documenting changes to services