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A Website Maintenance Contract is essential for businesses operating websites in Malaysia that require ongoing technical support and maintenance. This agreement is typically used when a company needs to engage a professional service provider for regular website updates, security monitoring, content management, and technical troubleshooting. The contract ensures compliance with Malaysian digital laws, including the Electronic Commerce Act 2006 and Communications and Multimedia Act 1998. It's particularly important for businesses that rely on their website for core operations, as it establishes clear service levels, maintenance schedules, and responsibility allocation. The document helps prevent disputes by clearly defining scope, deliverables, and performance metrics while ensuring data protection and security measures meet Malaysian legal requirements.

1. Parties: Identification of the service provider and client, including registered addresses and company registration numbers

2. Background: Context of the agreement, including brief description of the website and maintenance needs

3. Definitions: Definitions of technical terms, service levels, and other key concepts used in the agreement

4. Scope of Services: Detailed description of maintenance services, including regular updates, monitoring, and technical support

5. Service Provider Obligations: Specific responsibilities of the service provider, including response times and quality standards

6. Client Obligations: Client responsibilities, including providing access, content, and timely information

7. Service Levels: Specific performance metrics, uptime guarantees, and response time commitments

8. Fees and Payment: Payment terms, maintenance fees, and additional service charges

9. Term and Termination: Contract duration, renewal terms, and termination conditions

10. Intellectual Property: Ownership of website content, updates, and maintenance tools

11. Confidentiality: Protection of confidential information and trade secrets

12. Data Protection: Compliance with PDPA 2010 and data handling requirements

13. Limitation of Liability: Limits on liability and indemnification provisions

14. Force Majeure: Provisions for unforeseen circumstances and service interruptions

15. General Provisions: Standard legal clauses including notices, amendments, and governing law