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1. Third-Party Services: Include when the maintenance involves managing third-party integrations or plugins

2. Security Incident Response: Add for high-security websites requiring specific incident handling procedures

3. Change Management: Include for complex websites requiring formal change control processes

4. Training and Documentation: Add when the service includes training client staff or maintaining documentation

5. Disaster Recovery: Include for mission-critical websites requiring specific recovery procedures

6. Service Credits: Add when implementing a penalty/credit system for missed service levels

7. Website Performance Optimization: Include when specific performance targets and optimization services are required

1. Schedule 1 - Service Specifications: Detailed description of maintenance tasks, frequencies, and procedures

2. Schedule 2 - Fee Schedule: Breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Level Metrics: Detailed performance metrics, monitoring methods, and reporting requirements

4. Schedule 4 - Technical Requirements: Specifications of the technical environment and compatibility requirements

5. Schedule 5 - Contact Details and Escalation Procedures: List of key contacts and escalation protocols

6. Appendix A - Website Specifications: Current website architecture, components, and configuration details

7. Appendix B - Maintenance Checklist: Standard maintenance tasks and verification procedures