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1. Data Protection and Privacy: Detailed provisions for handling personal data - required if the website processes user data

2. Security Requirements: Specific security protocols and standards - important for websites handling sensitive information

3. Service Level Credits: Financial penalties for failing to meet service levels - used in higher-value contracts

4. Change Control Procedure: Process for managing changes to services or specifications - useful for complex websites

5. Disaster Recovery: Procedures for backing up and recovering website data - critical for business-critical websites

6. Third-Party Contractors: Terms governing use of subcontractors - needed if provider uses external resources

7. Insurance Requirements: Specific insurance coverage requirements - important for high-value or high-risk websites

8. Training and Knowledge Transfer: Provisions for training client staff - useful when client needs internal capabilities

1. Schedule A - Maintenance Services Specification: Detailed technical specifications of maintenance services and procedures

2. Schedule B - Service Level Agreement: Detailed metrics, measurements, and targets for service performance

3. Schedule C - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Schedule D - Escalation Matrix: Contact details and procedures for different levels of support and emergency situations

5. Schedule E - Website Technical Documentation: Technical details of the website architecture, hosting, and critical components

6. Appendix 1 - Change Request Template: Standard form for requesting and documenting changes to services

7. Appendix 2 - Incident Report Template: Standard form for reporting and tracking maintenance issues

8. Appendix 3 - Monthly Report Template: Format for regular service performance and maintenance reports