The Online Sales Agreement serves as a crucial legal framework for businesses engaging in electronic commerce within Indonesia's jurisdiction. This document is essential for companies operating online stores, e-commerce platforms, or digital marketplaces in Indonesia, ensuring compliance with key regulations such as Law No. 11 of 2008 on Electronic Information and Transactions, Government Regulation No. 80 of 2019 on Trading Through Electronic Systems, and the Consumer Protection Law. The agreement establishes the terms and conditions for online sales, including user registration, ordering procedures, payment processing, delivery terms, returns policies, and data protection measures. It is designed to protect both the business and customer interests while maintaining compliance with Indonesian e-commerce regulations and digital transaction requirements.
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1. Parties: Identification of the seller (e-commerce provider) and buyer, including complete legal names, addresses, and registration details as required by Indonesian law
2. Background: Context of the agreement, nature of the online sales platform, and general purpose of the agreement
3. Definitions: Key terms used throughout the agreement, including technical e-commerce terms, platform-specific terminology, and Indonesian legal terms
4. Scope of Services: Description of the online sales platform, products/services offered, and territory coverage
5. Registration and Account: Process and requirements for customer account creation, verification, and maintenance
6. Ordering Process: Steps for placing orders, order confirmation, and order cancellation procedures
7. Pricing and Payment: Product pricing, payment methods, currency, taxes, and payment processing terms
8. Delivery Terms: Shipping options, delivery timeframes, costs, and responsibilities
9. Returns and Refunds: Policy and procedures for product returns, refunds, and exchanges
10. User Obligations: Customer responsibilities, prohibited activities, and account usage terms
11. Platform Rules: Rules governing the use of the online platform, including technical requirements and security measures
12. Data Protection: Terms regarding collection, use, and protection of personal data in compliance with Indonesian data protection laws
13. Intellectual Property: Rights and restrictions regarding platform content, trademarks, and user-generated content
14. Liability and Indemnification: Limitation of liability, warranties, and indemnification provisions
15. Term and Termination: Duration of the agreement, renewal terms, and termination rights
16. Governing Law and Dispute Resolution: Choice of Indonesian law and dispute resolution mechanisms
1. Marketplace Provisions: Additional terms for platforms allowing third-party sellers, including seller verification and liability
2. Cross-Border Sales: Special provisions for international sales, including import/export requirements and international shipping
3. Digital Products: Specific terms for digital goods or services, including download, usage rights, and technical requirements
4. Promotional Programs: Terms governing loyalty programs, discounts, and special offers
5. Business Seller Terms: Additional provisions for B2B transactions, including bulk purchasing and special pricing
6. Service Level Agreement: Detailed performance metrics and standards for platform availability and support
7. Content Guidelines: Rules for user-generated content, product reviews, and ratings
8. Age Restrictions: Special provisions for age-restricted products or services
1. Product Categories and Specifications: Detailed list of product categories, specifications, and any restrictions
2. Pricing Schedule: Detailed pricing structure, including volume discounts and special rates
3. Prohibited Items: List of products or services that cannot be sold on the platform
4. Technical Requirements: Technical specifications for platform access and use
5. Service Level Metrics: Detailed performance standards and measurements
6. Data Processing Terms: Detailed terms for personal data handling and protection
7. Shipping Zones and Rates: Detailed shipping information by region and delivery type
Relevant legal definitions
Clauses
Relevant Industries
E-commerce
Retail
Technology
Digital Services
Consumer Goods
Fashion
Electronics
Food and Beverage
Digital Content
Software
Entertainment
Healthcare Products
Financial Services
Telecommunications
Relevant Teams
Legal
Compliance
E-commerce Operations
Digital Operations
Customer Service
Risk Management
Commercial
Technology
Sales
Marketing
Business Development
Finance
Product Management
Logistics
Relevant Roles
E-commerce Manager
Legal Counsel
Compliance Officer
Digital Operations Manager
Online Sales Manager
Customer Service Manager
Platform Operations Director
Chief Technology Officer
Chief Digital Officer
Risk Manager
Commercial Director
Head of E-commerce
Digital Marketing Manager
Online Business Development Manager
Contract Administrator
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