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The Online Sales Agreement is essential for any business conducting e-commerce activities under Swiss jurisdiction. This document serves as the primary contract between online retailers and their customers, establishing clear terms for electronic transactions while ensuring compliance with Swiss legal requirements, including the Code of Obligations, data protection regulations, and consumer protection laws. It should be implemented when launching an online sales platform or updating existing terms to reflect current e-commerce practices. The agreement covers crucial aspects such as order confirmation, payment processing, delivery terms, return policies, warranty provisions, and data protection measures. It is particularly important given Switzerland's specific requirements for online commerce and consumer protection, which differ in certain aspects from EU regulations.

1. Parties: Identification of the seller (company details including registration number and address) and definition of the customer

2. Background: Brief context explaining the online sales platform and purpose of the agreement

3. Definitions: Definitions of key terms used throughout the agreement including 'Products', 'Platform', 'Order', 'Delivery', etc.

4. Scope of Agreement: Overview of what the agreement covers and its application to online sales

5. Order Process: Detailed description of how orders are placed, confirmed, and processed

6. Prices and Payment: Pricing terms, payment methods, currency, and payment processing

7. Delivery: Delivery terms, timeframes, costs, and responsibilities

8. Return Policy: Conditions and process for returns, refunds, and exchanges

9. Warranties and Representations: Product warranties and quality guarantees

10. Data Protection and Privacy: Handling of customer data and privacy compliance

11. Intellectual Property: Protection of website content, trademarks, and other IP rights

12. Limitation of Liability: Scope and limits of seller's liability

13. Term and Termination: Duration of the agreement and termination conditions

14. Governing Law and Jurisdiction: Confirmation of Swiss law application and jurisdiction