The Software Subscription Agreement is essential for businesses providing or subscribing to software services in South Africa. This document is used when establishing a recurring relationship for software access and usage, whether cloud-based or locally installed. It must comply with South African legislation, particularly the Electronic Communications and Transactions Act (ECTA), Protection of Personal Information Act (POPIA), and Consumer Protection Act. The agreement covers crucial elements such as service levels, data protection, payment terms, user limitations, and support services. It's particularly relevant in the current digital transformation landscape where businesses increasingly rely on subscription-based software solutions rather than perpetual licenses. The document provides necessary legal protection while ensuring clarity in the ongoing relationship between software providers and their subscribers.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification and details of the contracting parties - the software provider and the subscriber
2. Background: Context of the agreement and brief description of the software service being provided
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Subscription Service: Description of the software service, access rights, and service delivery
5. Duration and Renewal: Term of the agreement, renewal terms, and notice periods
6. Fees and Payment: Subscription fees, payment terms, invoicing, and late payment consequences
7. Service Level Agreement: Performance standards, availability commitments, and support services
8. User Access and Security: User authentication, access controls, and security requirements
9. Data Protection and Privacy: POPIA compliance, data processing terms, and privacy obligations
10. Intellectual Property Rights: Ownership of IP, licensing terms, and restrictions on use
11. Confidentiality: Protection of confidential information and trade secrets
12. Warranties and Disclaimers: Service warranties, performance guarantees, and limitations
13. Limitation of Liability: Liability caps and exclusions in compliance with SA law
14. Termination: Termination rights, process, and consequences
15. General Provisions: Standard legal provisions including governing law, notices, and dispute resolution
1. Professional Services: Include when additional implementation, training, or consulting services are provided
2. Third-Party Integrations: Include when the software interfaces with third-party applications
3. Disaster Recovery: Include for enterprise-level agreements requiring specific disaster recovery commitments
4. Change Management: Include when formal change control procedures are required
5. Export Control: Include for international deployments subject to export regulations
6. Source Code Escrow: Include when source code escrow arrangements are required
7. Audit Rights: Include for agreements requiring usage auditing or compliance verification
8. Insurance Requirements: Include when specific insurance coverage must be maintained
1. Schedule 1 - Service Description: Detailed technical specifications and functionality of the software
2. Schedule 2 - Service Level Agreement Details: Detailed performance metrics, support levels, and response times
3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and fee calculations
4. Schedule 4 - Technical Requirements: Hardware, software, and network requirements for using the service
5. Schedule 5 - Personal Information Processing Terms: Detailed POPIA compliance terms and data processing specifications
6. Schedule 6 - Support Services: Details of support services, processes, and escalation procedures
7. Appendix A - Acceptable Use Policy: Rules and restrictions for use of the software service
8. Appendix B - Security Requirements: Detailed security protocols and requirements
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Financial Services
Healthcare
Retail
Manufacturing
Professional Services
Education
Telecommunications
Government
E-commerce
Media and Entertainment
Construction
Legal Services
Real Estate
Relevant Teams
Legal
Information Technology
Procurement
Compliance
Finance
Operations
Risk Management
Information Security
Commercial
Software Development
Vendor Management
Digital Transformation
Relevant Roles
Chief Technology Officer
IT Director
Procurement Manager
Legal Counsel
Compliance Officer
Software Development Manager
Information Security Manager
Chief Information Officer
Contract Manager
Business Development Manager
Operations Director
Chief Financial Officer
Risk Manager
IT Procurement Specialist
Data Protection Officer
Commercial Director
Digital Transformation Manager
Find the exact document you need
Client Agreement Form
A South African law-governed agreement establishing terms and conditions between service providers and their clients.
Download
Apartment Rental Lease
South African residential apartment lease agreement template, compliant with local housing laws and regulations.
Download
Facility Letter
A South African law-governed document issued by financial institutions outlining terms and conditions of a credit facility offer to borrowers.
Download
Lease Transfer Form
A South African legal document facilitating the transfer of lease rights and obligations from an existing tenant to a new tenant, with landlord approval.
Download
House Rental Lease
South African residential lease agreement establishing terms and conditions for property rental, compliant with local housing and consumer protection laws.
Download
Equipment Rental Form
A South African law-compliant agreement establishing terms and conditions for equipment rental between lessor and lessee.
Download
Simple Accounting Services Agreement
A South African law-governed agreement establishing terms for professional accounting services provision, including scope, fees, and regulatory compliance.
Download
Mechanic Service Agreement
A South African law-governed agreement establishing terms and conditions for mechanical service provision, including service scope, pricing, warranties, and liability provisions.
Download
Commercial Lease Extension Letter
A formal document under South African law used to extend an existing commercial lease agreement, specifying new duration and any modified terms.
Download
Childcare Agreement
A South African law-compliant agreement establishing terms and conditions between childcare providers and parents/guardians for childcare services.
Download
Limited Service Agreement
A South African law-governed agreement defining specific services to be provided over a limited period, with clearly defined scope and obligations.
Download
Facility Management Agreement
A South African law-governed agreement establishing terms for facility management services, including maintenance, operations, and service provider responsibilities.
Download
Simple Security Guard Contract
A South African law-compliant employment contract for security guards, establishing key terms of service and regulatory compliance requirements.
Download
Customer Contract Agreement
A South African law-governed agreement establishing terms and conditions between a business and its customers for goods or services provision.
Download
Residential Snow Removal Contract
South African law-governed contract template for residential snow removal services, particularly relevant for high-altitude areas and exceptional weather events.
Download
Website Hosting Agreement
A South African law-governed agreement establishing terms and conditions for website hosting services, including technical specifications, service levels, and POPIA compliance requirements.
Download
Service Order Agreement
A South African law-governed agreement defining terms and conditions for service delivery between a service provider and client.
Download
Lease Extension Letter
A formal document used in South Africa to extend an existing lease agreement, specifying new duration and terms while complying with South African property law.
Download
Employee Service Agreement
A South African law-compliant employment contract establishing terms and conditions between employer and employee.
Download
Virtual Office Lease Agreement
A South African law-governed agreement for virtual office services, including business address usage, mail handling, and related services.
Download
Tutoring Contract
A South African law-governed agreement establishing terms and conditions for tutoring services between education service providers and recipients.
Download
Translation Agreement
A South African law-governed agreement establishing terms and conditions for professional translation services, including quality standards, deliverables, and legal compliance.
Download
Rental Waiver Form
A South African legal document that enables landlords and tenants to formally waive or modify specific rights or obligations within their existing lease agreement.
Download
Marketing Services Contract
A South African law-governed agreement establishing terms for marketing services provision, including scope, deliverables, and compliance requirements.
Download
Lease Extension Form
A South African legal document that extends an existing lease agreement between landlord and tenant, maintaining original terms while updating necessary conditions under local property law.
Download
Early Works Agreement
A South African law-governed agreement enabling preliminary construction works to commence before finalizing the main contract, establishing key terms and conditions while ensuring regulatory compliance.
Download
Dispatch Agreement
A South African law-governed agreement establishing terms and conditions for dispatch services, including transportation responsibilities, service levels, and operational requirements.
Download
Commercial Service Agreement
A South African law-governed agreement establishing terms for commercial service provision between parties, incorporating local regulatory requirements and business practices.
Download
Bookkeeping Service Agreement
A South African law-governed agreement establishing terms and conditions for professional bookkeeping services, including scope, responsibilities, and compliance requirements.
Download
Auto Repair Contract
South African-compliant contract template for automotive repair services, outlining terms between repair providers and customers under local consumer protection laws.
Download
Freelance Service Agreement
A South African law-governed agreement establishing terms and conditions between a client and freelance service provider as an independent contractor relationship.
Download
Enterprise Service Agreement
South African law-governed agreement for enterprise-level service provision, establishing service delivery framework and compliance requirements.
Download
Service Provision Agreement
A South African law-governed agreement establishing terms for service provision between a Service Provider and Client, incorporating local regulatory requirements.
Download
Rental Guarantor Form
A South African legal document where a guarantor assumes responsibility for a tenant's rental obligations, governed by local property and consumer protection laws.
Download
Subscription Agreement LLC
South African law-governed agreement establishing terms for subscription-based services provided by an LLC, including service delivery, payment terms, and compliance requirements.
Download
Public Service Contract
A South African public service employment contract that establishes terms and conditions for government employment in compliance with local public service legislation.
Download
Residential Service Agreement
South African residential service agreement template establishing terms for property-related service provision under SA law.
Download
Repair Agreement
A South African law-governed agreement establishing terms and conditions for repair services, including scope, warranties, and liabilities.
Download
Service Level Agreement Contract
A South African-law governed agreement defining service delivery standards, performance metrics, and mutual obligations between service provider and client.
Download
HVAC Service Contract
A South African law-governed contract for HVAC system maintenance and servicing, detailing service provider and client obligations, maintenance schedules, and compliance requirements.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)