1. Parties: Identification and details of the contracting parties including registration numbers and registered addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions and Interpretation: Detailed definitions of terms used in the agreement and rules for interpretation
4. Appointment and Scope of Services: Formal appointment of the service provider and high-level description of services to be provided
5. Duration and Commencement: Term of the agreement, including start date, initial period, and renewal terms
6. Service Provider's Obligations: Detailed obligations and responsibilities of the service provider
7. Client's Obligations: Responsibilities and obligations of the client, including provision of necessary information and access
8. Service Levels: Performance standards, metrics, and measurement methodology
9. Charges and Payment Terms: Pricing, payment schedule, invoicing, and payment terms
10. Intellectual Property Rights: Ownership and usage rights of existing and newly created IP
11. Confidentiality: Protection and handling of confidential information
12. Data Protection and POPIA Compliance: Obligations regarding personal information processing and protection
13. Personnel: Requirements regarding staff, vetting, and key personnel
14. Warranties and Representations: Standard and specific warranties provided by both parties
15. Indemnities: Mutual and specific indemnification provisions
16. Limitation of Liability: Caps on liability and excluded losses
17. Force Majeure: Provisions for handling events beyond parties' reasonable control
18. Termination: Grounds for termination and termination process
19. Exit Management: Procedures for handover and transition upon termination
20. General Provisions: Standard boilerplate clauses including notices, governing law, etc.
