SLA Software License Agreement

SLA Software License Agreement Template for United States

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Key Requirements PROMPT example:

"I need an SLA Software License Agreement for our new cloud-based accounting software that we're licensing to enterprise customers in the healthcare sector, with specific provisions for HIPAA compliance and 99.9% uptime guarantees."

Document background

The SLA Software License Agreement is essential when organizations need to establish clear terms for software usage and support. This U.S.-jurisdiction document combines traditional software licensing elements with service level commitments, making it particularly relevant for modern software deployments. It covers critical aspects such as usage rights, performance metrics, support obligations, and compliance requirements, while addressing both on-premises and cloud-based software solutions. The agreement is designed to protect both the licensor's intellectual property rights and the licensee's operational needs.

Suggested Sections

1. Parties: Identification of the licensor and licensee, including full legal names and addresses

2. Background: Context of the agreement and brief description of the software being licensed

3. Definitions: Key terms used throughout the agreement including Software, Documentation, Intellectual Property Rights, etc.

4. License Grant: Scope and nature of the license, including usage rights and restrictions

5. License Fees: Payment terms, schedule, and conditions

6. Intellectual Property Rights: Ownership and protection of IP rights in the software

7. Confidentiality: Protection of confidential information exchanged between parties

8. Term and Termination: Duration of agreement and conditions for termination

9. Warranties and Disclaimers: Standard warranties and limitations

10. Liability Limitations: Scope of liability and damage caps

Optional Sections

1. Support and Maintenance: Terms for ongoing technical support services - include when ongoing technical support is part of the agreement

2. Service Level Agreement: Performance metrics and service standards - include for cloud-based or hosted software solutions

3. Data Protection: Specific data handling and privacy requirements - include when personal data processing is involved

4. Source Code Escrow: Terms for source code protection and release - include for business-critical software implementations

5. Professional Services: Terms for implementation or customization services - include when additional services are included beyond the license

Suggested Schedules

1. Software Description: Detailed technical specifications of the licensed software

2. Service Level Agreement Details: Specific performance metrics, response times, and availability commitments

3. Support Services Schedule: Detailed support terms, processes, and escalation procedures

4. Fee Schedule: Detailed breakdown of all applicable fees and payment terms

5. Acceptable Use Policy: Guidelines for acceptable use of the software

6. Data Processing Agreement: Detailed terms for handling personal data, if applicable

Authors

Alex Denne

Head of Growth (Open Source Law) @ ��Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

Relevant legal definitions

Affiliate

Business Day
Confidential Information

Effective Date

Force Majeure Event

Intellectual Property Rights

Personal Data

Term
Territory

Clauses

Relevant Industries

Technology
Financial Services
Healthcare
Education
Manufacturing

Relevant Teams

Legal
Information Technology
Procurement
Finance
Information Security

Relevant Roles

Chief Technology Officer
IT Director
Legal Counsel
Procurement Manager
Software Development Manager

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SLA Software License Agreement Template for United States

Let's create your SLA Software License Agreement