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We’re committed to providing expert-level support to ensure you get the most out of our product.

Contact Support

• In-app Support: Access our help desk directly through the platform
• Live Chat: Available during business hours for immediate assistance
• Email: support@genieai.co
• Response Time: Usually within 2 minutes during business hours

Frequently Asked Questions

General Product Questions

Q: What is ¶¶Òõ¶ÌÊÓƵ?

A: ¶¶Òõ¶ÌÊÓƵ is a legal assistant software that helps you create legal documents from scratch, ask questions about legal documents, and review existing documents using AI technology.

Q: How do I get started with Genie?

A: You can access key features from the left-hand menu in the app:

• Create new documents
• Ask questions about legal documents
• Review existing documents

Technical Support

Q: What counts as AI usage?

A: AI usage includes:

• Creating new documents using AI
• Asking AI questions about existing documents
• Reviewing documents with AI
• Explaining clauses with AI
• Amending clauses with AI

Each of these actions counts as one AI usage.

Q: How can I report technical issues?

A: When getting in touch, please provide:

• Description of the issue
• Screen recording/screenshot (if applicable)
• Your Genie email address
• Time/date when the issue occurred

Account Management

Q: How do I access my saved documents?

A: Click on any of your Active Projects in the left-hand menu.

Q: Where can I find pricing information?

A: Visit our pricing page for our current pricing options.

Need more help? Book a demo with our team by clicking .

Our Service Level Agreement (SLA) guarantees platform uptime and response times for all customers. For specific technical issues, please contact your Account Manager or use our in-app support desk.