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1. Parties: Identifies the contracting parties and their legal status
2. Background: Explains the context and purpose of the agreement
3. Definitions: Defines key terms used throughout the agreement
4. Service Description: Detailed description of the SaaS services being provided
5. Service Levels: Defines performance metrics and availability commitments
6. Payment Terms: Pricing, billing cycles, and payment conditions
7. Term and Termination: Duration of agreement and termination conditions
8. Data Protection and Privacy: Terms governing data handling, security, and privacy obligations
9. Intellectual Property Rights: Rights and restrictions regarding IP ownership and usage
10. Warranties and Disclaimers: Service warranties and limitation of liability
11. Confidentiality: Terms governing confidential information handling
12. Governing Law: Applicable law and jurisdiction for the agreement
1. HIPAA Compliance: Additional terms for healthcare data handling and compliance with HIPAA regulations
2. GDPR Compliance: Specific provisions for compliance with EU data protection regulations
3. White Labeling: Terms governing service rebranding and white labeling options
4. Professional Services: Terms for additional implementation, training, or consulting services
5. Disaster Recovery: Specific provisions for business continuity and disaster recovery procedures
1. Service Level Agreement (SLA): Detailed metrics and commitments for service performance
2. Data Processing Agreement: Specific terms for handling personal data and compliance requirements
3. Security Requirements: Detailed security protocols, standards, and requirements
4. Pricing Schedule: Detailed pricing tiers, specific costs, and payment terms
5. Technical Support Schedule: Support levels, response times, and escalation procedures
6. Acceptable Use Policy: Terms governing proper use of the service and prohibited activities
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