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Service Delivery Agreement
"Need a Service Delivery Agreement for my software development company based in Singapore to provide cloud infrastructure management services to a multinational client, with specific data protection clauses and service level requirements to be included."
1. Parties: Identification and details of the service provider and service recipient
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided
5. Term and Termination: Duration of agreement and termination conditions
6. Payment Terms: Fees, payment schedule, and related conditions
7. Service Levels: Performance standards and metrics
8. Confidentiality: Protection of confidential information
9. Governing Law: Specification of Singapore law as governing law
1. Data Protection: PDPA compliance terms when personal data is processed
2. Intellectual Property: IP ownership and licensing terms for created or used IP in service delivery
3. Force Majeure: Provisions for unforeseen circumstances in long-term or critical services
4. Insurance: Insurance requirements for high-risk services or regulatory compliance
5. Change Control: Process for managing changes to services in complex or evolving service arrangements
1. Service Description Schedule: Detailed technical specifications of services
2. Service Level Agreement: Detailed performance metrics and remedies
3. Price Schedule: Detailed pricing, payment terms, and rate cards
4. Key Personnel Schedule: List of key staff and their roles when specific personnel are critical to service delivery
5. Data Processing Agreement: PDPA compliance details for personal data processing
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