The Service Bureau Agreement is essential for organizations in Singapore seeking to outsource their business processing functions while maintaining regulatory compliance. This agreement type is particularly relevant in the context of Singapore's sophisticated business environment and strict regulatory framework. It covers crucial aspects such as service delivery standards, data protection obligations under PDPA, cybersecurity requirements, and risk management protocols. The agreement is designed to protect both service providers and clients while ensuring operational efficiency and regulatory compliance.
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1. Parties: Identification of service bureau and client, including registration details and addresses
2. Background: Context of the agreement and brief description of services to be provided
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of services to be provided
5. Service Levels: Performance standards and metrics
6. Fees and Payment: Pricing, payment terms, and invoicing procedures
7. Data Protection: PDPA compliance and data handling requirements
8. Confidentiality: Protection of confidential information
9. Term and Termination: Duration and termination provisions
1. Personnel: Staff deployment terms and conditions for service provider's personnel working on client premises
2. Business Continuity: Disaster recovery and business continuity provisions for critical services
3. Regulatory Compliance: Industry-specific regulatory requirements for regulated sectors
4. Insurance: Insurance requirements and coverage specifications for high-risk services
1. Service Description Schedule: Detailed technical specifications of services
2. Service Level Agreement: Detailed performance metrics and remedies
3. Fee Schedule: Detailed pricing and payment terms
4. Data Processing Agreement: Detailed data protection obligations under PDPA
5. Business Continuity Plan: Detailed disaster recovery procedures
6. Security Requirements: IT security standards and requirements
Relevant legal definitions
Clauses
Relevant Industries
Relevant Teams
Relevant Roles
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