The Cruise Cancellation Letter is a crucial document used when a passenger needs to formally terminate their cruise booking arrangements. It serves as official documentation of the cancellation request and helps ensure compliance with Singapore's consumer protection laws and maritime regulations. This document typically includes essential information such as booking references, passenger details, reason for cancellation, and refund requests. It's particularly important in Singapore's highly regulated tourism sector, where clear documentation of such transactions is required for both legal and practical purposes.
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1. Date and Recipient Details: Current date and full name/address of the cruise company
2. Booking Reference Details: Booking number, cruise details, and travel dates
3. Cancellation Statement: Clear and unambiguous statement of intention to cancel the cruise booking
4. Reason for Cancellation: Brief explanation of the reason for cancellation
5. Refund Request: Formal request for refund according to booking terms and conditions
6. Contact Information: Your contact details for further correspondence
1. Force Majeure Reference: Section referencing force majeure conditions when cancellation is due to extraordinary circumstances like COVID-19
2. Alternative Resolution Proposal: Section proposing alternative arrangements such as rebooking or credit vouchers
3. Previous Correspondence Reference: References to any prior communications regarding the cancellation
1. Original Booking Confirmation: Copy of the original cruise booking confirmation
2. Terms and Conditions Extract: Relevant sections of booking terms and conditions regarding cancellation
3. Supporting Documentation: Any relevant documentation supporting the cancellation reason (e.g., medical certificates, travel restrictions)
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