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The Complaint Letter To Water Department For Excess Billing is a formal document used in Saudi Arabia when water service customers receive bills that appear to be significantly higher than their normal usage patterns or potentially erroneous. This document is essential in the Saudi Arabian utility dispute resolution process, governed by the Ministry of Environment, Water and Agriculture (MEWA) regulations and consumer protection laws. The letter should be used when there is a substantial unexplained increase in water charges, suspected meter reading errors, or other billing discrepancies. It must include specific account details, billing history, evidence of normal usage patterns, and clear documentation of the disputed amounts. The document serves as the first formal step in the dispute resolution process and may be referenced in subsequent proceedings if the issue requires escalation.

1. Sender's Details: Full name, account number, property address, and contact information

2. Recipient's Details: Water Department's official address and department details

3. Reference Information: Date, account number, bill number, and any previous correspondence reference numbers

4. Subject Line: Clear indication that this is a complaint regarding excess water billing

5. Opening Statement: Formal introduction and clear statement of purpose

6. Bill Details: Specific details about the disputed bill, including billing period and amount

7. Problem Description: Detailed explanation of why the bill is believed to be excessive

8. Supporting Evidence: Reference to previous bills, meter readings, or any relevant documentation

9. Request for Resolution: Clear statement of what action you are requesting from the department

10. Closing: Professional closing with expected timeframe for response