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A Complaint Letter To Water Department For Excess Billing is a crucial document used when water utility customers in the Philippines notice significant unexplained increases in their water bills or suspect billing errors. This formal communication tool is designed to comply with Philippine water utility regulations, including LWUA guidelines and local consumer protection laws. The document should be used when there is a clear discrepancy between normal usage patterns and billed amounts, after initial verification of possible leaks or increased usage. It typically includes account details, billing history, specific dispute details, and supporting documentation. The letter serves as an official record of the complaint and can be used in further escalation if needed, including appeals to the NWRB or consumer protection agencies. Understanding and properly utilizing this document is essential for both residential and commercial customers in the Philippine water utility system.

1. Sender's Details: Complete name, account number, service address, and contact information

2. Date and Recipient Details: Current date and complete details of the water department office, including specific department/person responsible for billing complaints

3. Subject Line: Clear indication that this is a complaint regarding excess water billing, including billing period and account reference

4. Billing Issue Description: Detailed explanation of the billing discrepancy, including normal consumption patterns vs. disputed bill amount

5. Supporting Facts: Specific meter readings, historical consumption data, and any relevant observations or evidence

6. Request for Resolution: Clear statement of desired outcome (e.g., bill review, adjustment, meter inspection)

7. Closing: Professional closing with expectation of response and contact information