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1. Transition Services: Required when service transition from another provider or back-sourcing needs to be addressed

2. Regulatory Compliance: Specific section for heavily regulated industries or when specific regulatory requirements need detailed coverage

3. Multi-jurisdiction Operations: Required when services are delivered across multiple countries with specific local requirements

4. Third-Party Dependencies: Needed when service delivery relies on specific third-party providers or technologies

5. Innovation and Continuous Improvement: Optional section for long-term strategic relationships requiring ongoing service enhancement

6. Environmental and Social Governance: Required when ESG commitments are part of the service relationship

7. Currency and Cross-Border Payments: Needed when services involve multiple currencies or cross-border payment arrangements

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, measurement methods, and service level targets

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Operational Procedures: Detailed procedures for service delivery, support, and maintenance

5. Schedule 5 - Security Requirements: Detailed security protocols, standards, and compliance requirements

6. Schedule 6 - Business Continuity Plan: Detailed continuity and disaster recovery procedures

7. Schedule 7 - Governance Procedures: Detailed governance structure, meeting schedules, and reporting templates

8. Appendix A - Contact Details: Key contacts and escalation points for both parties

9. Appendix B - Technical Infrastructure: Details of technical infrastructure and system requirements

10. Appendix C - Form of Reports: Templates for required service reports and performance measurements