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1. Disaster Recovery: Detailed disaster recovery procedures and business continuity plans, recommended for critical data operations

2. Data Migration: Procedures for initial data migration and ongoing data transfers, needed when starting with existing data

3. Change Management: Processes for managing changes to services or requirements, useful for long-term or complex implementations

4. Training and Support: Details of training services and ongoing support, important for clients requiring extensive user support

5. Compliance Reporting: Specific compliance reporting requirements, necessary for regulated industries

6. Multi-location Services: Provisions for services across multiple locations or jurisdictions, needed for geographically distributed operations

7. Exit Management: Detailed procedures for service transition at contract end, important for critical or complex implementations

1. Schedule A - Service Level Metrics: Detailed technical specifications of service levels, measurement methods, and reporting formats

2. Schedule B - Pricing and Payment Schedule: Detailed fee structure, payment schedules, and performance-related adjustments

3. Schedule C - Technical Infrastructure: Specifications of hardware, software, and network requirements

4. Schedule D - Security Standards: Detailed security protocols, compliance requirements, and audit procedures

5. Schedule E - Support Services: Detailed support level descriptions, contact information, and escalation procedures

6. Schedule F - Service Credits: Calculation methodology for service credits and performance penalties

7. Appendix 1 - Data Processing Agreement: Specific terms for data processing in compliance with Philippine Data Privacy Act

8. Appendix 2 - Incident Response Plan: Detailed procedures for handling security incidents and data breaches