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The Refund Demand Letter is a critical document used when seeking the return of payment for unsatisfactory goods or services in New Zealand. It should be employed when informal attempts to secure a refund have been unsuccessful or when a formal written record of the demand is necessary. The document must align with New Zealand's consumer protection framework, particularly the Consumer Guarantees Act 1993 and Fair Trading Act 1986. It serves as both a formal demand and a potential piece of evidence should the matter proceed to the Disputes Tribunal. The letter should clearly state the purchase details, reason for refund, legal basis for the claim, and a reasonable timeline for response. This document is often the last step before seeking legal intervention and demonstrates the sender's serious intention to pursue their consumer rights.

1. Sender's Details: Full name, address, and contact information of the person or entity demanding the refund

2. Recipient's Details: Full name, address, and contact information of the business or person from whom the refund is being demanded

3. Date: Current date of the letter

4. Reference Numbers: Any relevant transaction numbers, invoice numbers, or customer reference numbers

5. Purchase Details: Specific details about the purchase including date, amount, item or service description

6. Reason for Refund: Clear explanation of why a refund is being demanded, citing specific issues or breaches

7. Legal Basis: Reference to relevant consumer protection laws or contractual rights that support the refund claim

8. Refund Amount: Exact amount being demanded, including any additional costs being claimed

9. Payment Details: Preferred method of refund and relevant account details if applicable

10. Timeline for Response: Specific deadline for response and action (typically 7-14 business days)

11. Next Steps: Clear statement of intended actions if the demand is not met within the specified timeline