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The Refund Demand Letter is a crucial document in Irish consumer and business law, serving as a formal mechanism for requesting the return of payments made for goods or services that failed to meet legal or contractual requirements. It is typically used when informal attempts to obtain a refund have been unsuccessful, but before initiating legal proceedings. The letter must be drafted in compliance with Irish consumer protection laws, including the Consumer Rights Act 2022 and related legislation. It should clearly state the facts of the transaction, the reason for the refund request, cite relevant legal provisions, and provide a reasonable deadline for response. The document is essential in establishing a paper trail of attempted resolution and may be used as evidence in subsequent legal proceedings if the matter remains unresolved.

1. Sender Details: Full name, address, and contact information of the person/entity demanding the refund

2. Recipient Details: Full name, address, and contact information of the business/person from whom the refund is being demanded

3. Date: Current date of the letter

4. Reference Line: Clear subject line referencing 'Refund Demand' and any relevant order/transaction numbers

5. Transaction Details: Specific details about the purchase including date, amount, product/service description, and payment method

6. Issue Description: Clear explanation of why a refund is being demanded (e.g., defective product, unsatisfactory service, breach of contract)

7. Legal Basis: Reference to relevant consumer protection laws and rights under Irish law

8. Refund Amount: Specific amount being demanded, including any additional costs being claimed

9. Payment Instructions: Details of how and where the refund should be paid

10. Deadline: Clear statement of the deadline for response and payment (typically 14 days)

11. Closing Statement: Statement of intent to take further legal action if demand is not met

12. Signature: Formal signature block with full name and title if applicable