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The Refund Demand Letter is a crucial document in Philippine commercial and consumer relations, used when seeking the return of payment for unsatisfactory goods or services, unfulfilled contracts, or disputed transactions. It serves as a formal prerequisite to legal action and demonstrates good faith attempts at resolution. The document should be drafted in compliance with Philippine consumer protection laws, particularly the Consumer Act (Republic Act No. 7394) and relevant provisions of the Civil Code. A well-drafted Refund Demand Letter includes specific transaction details, clear reasoning for the refund request, reference to applicable laws or contractual terms, and a reasonable deadline for response. It's commonly used in various scenarios from retail purchases to service contracts and can be initiated by individuals, businesses, or their legal representatives.

1. Sender's Details: Full name, address, and contact information of the person/entity demanding the refund

2. Date: Current date of the letter

3. Recipient's Details: Full name, position (if applicable), company name (if applicable), and complete address of the recipient

4. Subject Line: Clear indication that this is a refund demand letter with reference numbers if applicable

5. Transaction Details: Specific details about the original transaction including date, amount, product/service description, and any relevant reference numbers

6. Issue Description: Clear explanation of why the refund is being demanded, including any relevant facts or circumstances

7. Refund Amount: Specific amount being requested for refund, including any additional costs being claimed

8. Legal Basis: Reference to relevant consumer protection laws or contractual terms that support the refund demand

9. Deadline and Payment Details: Specific deadline for response/refund and preferred method of refund payment

10. Closing: Professional closing statement with signature block and contact information