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The Letter of Refusal of Services is a critical business document used when an organization needs to formally decline providing services to a requesting party. This document type is particularly important in New Zealand's business environment, where clear communication and legal compliance are essential. The letter must be drafted in accordance with New Zealand legislation, including anti-discrimination laws, consumer protection regulations, and fair trading practices. It typically includes the reason for refusal, ensures the decision is communicated professionally, and provides necessary information about any appeal processes or alternatives. The Letter of Refusal of Services serves as a formal record of the decision and protects the organization from potential legal challenges by ensuring all necessary information is properly documented and communicated.

1. Recipient Details: Full name and address of the recipient requesting services

2. Reference Information: Date, reference numbers, and any relevant previous correspondence

3. Service Request Details: Clear identification of the service(s) being refused

4. Refusal Statement: Clear and direct statement of refusal

5. Explanation of Refusal: Legal and legitimate reasons for refusing the service

6. Alternative Options: Where appropriate, suggestion of alternative service providers or solutions

7. Contact Information: Company's contact details for any further queries

8. Signature Block: Sender's name, position, and signature