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The Purchase Cancellation Letter is a crucial document used in Indonesian commercial transactions when a buyer needs to formally cancel a purchase of goods or services. This document is particularly relevant in context of Indonesia's consumer protection framework, specifically Law No. 8 of 1999 and the Civil Code (KUHPerdata). It serves multiple purposes: documenting the cancellation request, stating the grounds for cancellation, and specifying the desired resolution. The letter should be used when a customer wishes to exercise their right to cancel a purchase within the cooling-off period, when products are defective, or when services don't meet agreed specifications. It's essential for maintaining clear communication between parties and creating a paper trail for the cancellation process, while ensuring compliance with Indonesian consumer protection regulations.

1. Sender's Details: Complete name, address, and contact information of the person/entity cancelling the purchase

2. Recipient's Details: Complete name, address, and contact information of the seller/company

3. Date: Date when the cancellation letter is written

4. Subject Line: Clear indication that this is a Purchase Cancellation Letter with reference numbers if applicable

5. Purchase Details: Specific details of the purchase including order number, date of purchase, product/service description, and amount paid

6. Cancellation Statement: Clear statement of intention to cancel the purchase

7. Reason for Cancellation: Brief but specific explanation of why the purchase is being cancelled

8. Requested Action: Specific request for refund or other resolution, including preferred method of refund

9. Closing: Professional closing statement with expected timeframe for response

10. Signature Block: Formal signature section with name and title if applicable