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1. Parties: Identification of the service provider and the client, including their complete legal names, registration numbers, and addresses
2. Background: Context of the agreement, brief description of the parties' business relationship and purpose of the maintenance services
3. Definitions: Detailed definitions of technical terms, key concepts, and abbreviated terms used throughout the agreement
4. Scope of Services: Detailed description of maintenance services to be provided, including regular maintenance tasks and reactive maintenance
5. Term and Renewal: Duration of the agreement, commencement date, and conditions for renewal or extension
6. Service Provider's Obligations: Comprehensive list of service provider's responsibilities, including quality standards, response times, and reporting requirements
7. Client's Obligations: Client's responsibilities including access provision, information sharing, and cooperation requirements
8. Fees and Payment Terms: Detailed breakdown of service fees, payment schedule, invoicing process, and late payment consequences
9. Performance Standards: Specific service levels, KPIs, and quality standards that must be maintained
10. Health and Safety: Safety requirements and procedures to be followed during maintenance work
11. Insurance and Liability: Insurance requirements, liability limitations, and indemnification provisions
12. Termination: Grounds for termination, notice requirements, and consequences of termination
13. Confidentiality: Provisions for protecting confidential information of both parties
14. Governing Law and Dispute Resolution: Specification of Indonesian law as governing law and dispute resolution procedures
15. General Provisions: Standard boilerplate clauses including force majeure, notices, and assignment
1. Emergency Services: Additional provisions for emergency maintenance services and response times, include when 24/7 support is required
2. Spare Parts and Materials: Include when the agreement covers supply and storage of spare parts
3. Warranty: Specific warranties for parts and workmanship, include when physical components are being maintained or replaced
4. Intellectual Property: Include when maintenance involves software, technical documentation, or proprietary systems
5. Staff Requirements: Include when specific qualifications or security clearances are required for maintenance personnel
6. Environmental Compliance: Include when maintenance activities have environmental implications
7. Subcontracting: Include when the service provider may need to engage subcontractors
8. Performance Bonds: Include for high-value maintenance contracts requiring additional security
9. Training and Knowledge Transfer: Include when client's staff need training on maintained systems
1. Schedule 1 - Service Specifications: Detailed technical specifications of maintenance services and maintenance schedule
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates for different service types, and payment terms
3. Schedule 3 - Service Level Agreement: Specific performance metrics, response times, and penalties for non-compliance
4. Schedule 4 - Equipment and Assets: List of equipment and assets covered under the maintenance agreement
5. Schedule 5 - Key Personnel: Details of key maintenance staff and their qualifications
6. Schedule 6 - Maintenance Procedures: Step-by-step procedures for routine maintenance tasks
7. Appendix A - Incident Report Template: Standard template for reporting maintenance incidents and issues
8. Appendix B - Health and Safety Procedures: Detailed safety protocols and procedures
9. Appendix C - Quality Assurance Forms: Forms and checklists for quality control and inspection
Manufacturing
Real Estate
Technology
Healthcare
Telecommunications
Industrial
Commercial Property
Hospitality
Education
Energy
Infrastructure
Transportation
Mining
Oil and Gas
Legal
Operations
Facilities Management
Procurement
Risk Management
Quality Assurance
Health and Safety
Engineering
Service Delivery
Contract Administration
Technical Services
Asset Management
Facility Manager
Operations Director
Maintenance Supervisor
Technical Services Manager
Property Manager
Chief Operations Officer
Procurement Manager
Contract Administrator
Legal Counsel
Risk Manager
Quality Assurance Manager
Health and Safety Officer
Asset Manager
Engineering Manager
Service Delivery Manager
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