The Hotel Liability Waiver serves as a crucial legal document for hospitality establishments operating in Indonesia, protecting both the hotel's interests and establishing clear expectations for guests. This document becomes necessary when guests check into the hotel or use specific hotel facilities, particularly those with inherent risks such as swimming pools, gyms, or spa services. The waiver must comply with Indonesian legal requirements, including the Civil Code, Consumer Protection Law, and Tourism regulations. It typically includes provisions for property liability, personal safety, emergency procedures, and specific facility usage terms. The document should be presented in both Indonesian and English languages to ensure proper understanding by both domestic and international guests, as required by local regulations.
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1. Parties: Identification of the hotel operator/owner and the guest, including full legal names and relevant details
2. Background: Brief context explaining the purpose of the waiver and the hotel accommodation arrangement
3. Definitions: Key terms used throughout the waiver, including 'Property', 'Services', 'Personal Effects', and 'Force Majeure'
4. Scope of Waiver: Clear delineation of what activities and areas within the hotel are covered by the waiver
5. Guest Acknowledgments: Guest's confirmation of understanding risks and voluntary acceptance of terms
6. Standard Exclusions of Liability: General limitations of hotel's liability for common scenarios and risks
7. Personal Property: Specific provisions regarding guest belongings and hotel's liability limitations for loss or damage
8. Health and Safety: Guest's acknowledgment of health and safety protocols and associated risks
9. Emergency Procedures: Guest's agreement to follow emergency procedures and protocols
10. Governing Law: Specification of Indonesian law as governing law and jurisdiction
11. Execution: Signing requirements and confirmation of understanding
1. Specific Activity Waivers: Additional waivers for specific facilities like swimming pools, gym, or spa services - include when hotel offers these facilities
2. Third Party Services: Provisions regarding services provided by third parties within the hotel - include when applicable
3. Digital Services and Privacy: Provisions regarding use of hotel's digital services and data protection - include for hotels with significant digital services
4. COVID-19 or Health Emergency Provisions: Specific provisions related to health emergencies - include during relevant health situations
5. Group Activity Provisions: Additional provisions for group bookings or events - include for hotels catering to groups
6. Children and Minors: Special provisions regarding liability for minors - include for family-oriented hotels
1. Schedule A - Excluded Items: List of specific items and situations explicitly excluded from the waiver
2. Schedule B - Facility Rules: Detailed rules and regulations for using specific hotel facilities
3. Schedule C - Emergency Protocols: Detailed emergency procedures and contact information
4. Appendix 1 - Insurance Coverage: Summary of hotel's insurance coverage relevant to guest protection
5. Appendix 2 - Local Emergency Services: Contact information for local emergency services and medical facilities
Relevant legal definitions
Clauses
Relevant Industries
Hospitality
Tourism
Travel
Events and Conferences
Corporate Travel
Leisure and Recreation
Food and Beverage
Wellness and Spa
Relevant Teams
Legal
Operations
Front Office
Guest Relations
Risk Management
Security
Facilities Management
Compliance
Customer Service
Training and Development
Relevant Roles
Hotel General Manager
Operations Manager
Front Office Manager
Legal Counsel
Risk Management Officer
Guest Relations Manager
Security Manager
Facilities Manager
Compliance Officer
Customer Service Manager
Events Manager
Training Manager
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