The Delivery Liability Waiver serves as a critical risk management tool for businesses operating delivery services in Indonesia. This document is essential when a delivery service provider needs to clearly define the scope of their liability and establish risk allocation mechanisms with their customers. The waiver must comply with Indonesian legal requirements, including the Civil Code (KUH Perdata) and Consumer Protection Law, while providing adequate protection for the service provider. It typically includes provisions for different types of goods, delivery circumstances, force majeure events, and claim procedures. The document is particularly important in the context of Indonesia's growing e-commerce and logistics sectors, where clear liability frameworks are essential for sustainable business operations.
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1. Parties: Identification of the delivery service provider and the customer/sender
2. Background: Context of the delivery service relationship and purpose of the waiver
3. Definitions: Key terms used throughout the document including 'Delivery Services', 'Liability', 'Force Majeure', etc.
4. Scope of Services: Detailed description of delivery services covered by the waiver
5. Waiver of Liability: Core waiver provisions detailing what liability is being waived and under what circumstances
6. Limitations of Waiver: Specific circumstances where the waiver does not apply, ensuring compliance with Indonesian consumer protection laws
7. Customer Acknowledgments: Customer's confirmation of understanding and accepting the waiver terms
8. Force Majeure: Events beyond reasonable control that exempt parties from liability
9. Governing Law: Specification of Indonesian law as governing law and jurisdiction
10. Execution: Signature blocks and execution requirements
1. Insurance: Details of available insurance options and coverage limits - include when additional insurance is offered
2. Special Handling Requirements: Specific provisions for dangerous, valuable, or sensitive goods - include when handling special items
3. International Shipments: Additional terms for cross-border deliveries - include for international delivery services
4. Digital Services: Provisions related to tracking and digital confirmation - include when offering electronic services
5. Dispute Resolution: Alternative dispute resolution procedures - include when specific arbitration or mediation is preferred
6. Indemnification: Customer's agreement to indemnify the delivery service - include for high-risk deliveries
1. Schedule A - Restricted Items: List of items that are not covered by the delivery service or require special handling
2. Schedule B - Service Areas: Geographic coverage and any area-specific terms or limitations
3. Schedule C - Fee Schedule: Standard service fees and additional charges for special handling or insurance
4. Appendix 1 - Claim Procedures: Detailed procedures for filing and processing claims
5. Appendix 2 - Packaging Guidelines: Required packaging standards and specifications
6. Appendix 3 - Service Level Agreement: Delivery timeframes and service quality standards
Relevant legal definitions
Clauses
Relevant Industries
Logistics & Transportation
E-commerce
Retail
Manufacturing
Food & Beverage
Healthcare & Pharmaceuticals
Technology
Fashion & Apparel
Electronics
Industrial Goods
Consumer Goods
Agriculture
Automotive
Relevant Teams
Legal
Operations
Logistics
Risk Management
Compliance
Customer Service
Supply Chain
Commercial
Business Development
Quality Assurance
Claims
Contract Management
Relevant Roles
Logistics Manager
Supply Chain Director
Legal Counsel
Risk Manager
Operations Manager
Compliance Officer
Contract Manager
Business Development Manager
Shipping Coordinator
Fleet Manager
Customer Service Manager
E-commerce Manager
Delivery Operations Supervisor
Quality Assurance Manager
Claims Handler
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