Master Relationship Agreement

Master Relationship Agreement Template for Hong Kong

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Key Requirements PROMPT example:

"Need a Master Relationship Agreement for a Hong Kong technology company providing cloud services to financial institutions, with strong emphasis on data protection, cybersecurity requirements, and regulatory compliance for the banking sector."

Document background

The Master Relationship Agreement serves as the principal agreement governing the ongoing business relationship between parties operating under Hong Kong law. It is typically used when parties anticipate multiple transactions or services over time and need a standardized framework to streamline future dealings. The agreement establishes fundamental terms including ordering processes, pricing mechanisms, service levels, risk allocation, and compliance requirements, while allowing flexibility for specific details to be agreed upon in subsequent transaction documents. This structure is particularly valuable in Hong Kong's dynamic business environment, where efficiency in commercial relationships is crucial. The document incorporates local regulatory requirements, including those related to data privacy, electronic transactions, and commercial practices, while providing mechanisms for dispute resolution that align with Hong Kong's legal framework.

Suggested Sections

1. Parties: Identifies and defines the contracting parties and their legal status

2. Background: Sets out the context and purpose of the agreement and the parties' intentions

3. Definitions and Interpretation: Defines key terms used throughout the agreement and establishes interpretation rules

4. Scope of Agreement: Defines the framework of the relationship and types of services/transactions covered

5. Term and Termination: Specifies duration, renewal provisions, and circumstances for termination

6. Ordering Process: Establishes procedures for requesting and confirming specific services or transactions

7. Pricing and Payment Terms: Sets out general pricing principles, payment terms, and invoicing procedures

8. Service Levels: Establishes general performance standards and quality requirements

9. Confidentiality: Defines confidential information and obligations regarding its protection

10. Data Protection: Establishes obligations regarding personal data handling and privacy compliance

11. Intellectual Property Rights: Addresses ownership and usage rights of IP in the relationship

12. Liability and Indemnification: Sets out liability limitations and indemnification obligations

13. Force Majeure: Addresses rights and obligations during events beyond parties' reasonable control

14. Dispute Resolution: Establishes procedures for resolving disputes

15. General Provisions: Contains standard boilerplate clauses including notices, assignment, and amendments

Optional Sections

1. Compliance with Laws: Detailed section on regulatory compliance - include when dealing with regulated industries or cross-border transactions

2. Insurance: Specific insurance requirements - include when services involve significant operational risks

3. Security Requirements: IT and physical security standards - include when dealing with sensitive data or facilities access

4. Business Continuity: Disaster recovery and business continuity requirements - include for critical services

5. Audit Rights: Rights to audit performance and compliance - include when regulatory compliance or performance verification is crucial

6. Parent Company Guarantee: Guarantee provisions from parent company - include when counterparty's financial strength is a concern

7. Anti-Corruption and Sanctions: Detailed compliance with anti-corruption laws and sanctions - include for international relationships

8. Environmental and Social Responsibility: ESG requirements - include when alignment with sustainability goals is important

9. Subcontracting: Rules for engaging subcontractors - include when subcontracting is likely

Suggested Schedules

1. Schedule 1 - Service Descriptions: Detailed descriptions of potential services to be provided under the agreement

2. Schedule 2 - Pricing Schedule: Detailed pricing models, rate cards, and calculation methodologies

3. Schedule 3 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and remedies

4. Schedule 4 - Governance Model: Detailed procedures for relationship management and escalation processes

5. Schedule 5 - Technical Requirements: Technical specifications and standards for service delivery

6. Schedule 6 - Security Requirements: Detailed security protocols and compliance requirements

7. Schedule 7 - Form of Service Order: Template for individual service orders under the master agreement

8. Schedule 8 - Key Personnel: Lists of key contacts and responsible personnel from both parties

9. Schedule 9 - Exit Management: Detailed procedures for contract termination and service transition

10. Appendix A - Affiliated Companies: List of affiliated companies authorized to use the agreement

Authors

Alex Denne

Head of Growth (Open Source Law) @ ��Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

Relevant legal definitions

Clauses

Relevant Industries

Financial Services

Technology

Telecommunications

Professional Services

Manufacturing

Logistics

Healthcare

Retail

Energy

Construction

Media and Entertainment

Business Process Outsourcing

Relevant Teams

Legal

Procurement

Commercial

Business Development

Operations

Risk and Compliance

Finance

Senior Management

Account Management

Strategy

Relevant Roles

Chief Executive Officer

Chief Legal Officer

General Counsel

Commercial Director

Procurement Manager

Contract Manager

Legal Counsel

Business Development Director

Operations Director

Risk Manager

Compliance Officer

Chief Financial Officer

Relationship Manager

Account Director

Chief Operating Officer

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