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Master Relationship Agreement
"I need a Master Relationship Agreement for my IT consulting company based in Kuala Lumpur to provide software development services to multiple clients in the financial sector, with strong data protection and confidentiality provisions."
1. Parties: Identification and details of the contracting parties
2. Background: Context of the agreement and business relationship
3. Definitions: Defined terms used throughout the agreement
4. Scope of Agreement: Overview of the master agreement's coverage and relationship to subsequent agreements
5. Term and Termination: Duration of the agreement and termination provisions
6. Framework for Specific Agreements: Process for entering into and managing specific agreements under this master agreement
7. Obligations of the Parties: General obligations and responsibilities of each party
8. Commercial Terms: General commercial principles, including pricing mechanisms and payment terms
9. Intellectual Property Rights: Protection and licensing of IP in the business relationship
10. Confidentiality: Protection of confidential information and trade secrets
11. Data Protection: Compliance with PDPA and data handling requirements
12. Liability and Indemnification: Allocation of risks and responsibilities between parties
13. Force Majeure: Provisions for unforeseen circumstances affecting performance
14. Dispute Resolution: Procedures for resolving disputes, including governing law and jurisdiction
15. General Provisions: Standard boilerplate clauses including notices, assignment, and amendments
1. Compliance with Laws: Specific regulatory compliance requirements - include for heavily regulated industries
2. Insurance: Insurance requirements - include when specific coverage needs to be maintained
3. Personnel and Security: Requirements for staff and security measures - include when services involve on-site work or system access
4. Business Continuity: Disaster recovery and business continuity requirements - include for critical business relationships
5. Anti-Corruption: Anti-bribery and corruption provisions - include when dealing with government entities or high-risk jurisdictions
6. Environmental Compliance: Environmental standards and requirements - include for manufacturing or environmentally sensitive operations
7. Quality Assurance: Quality standards and monitoring - include for product supply or service delivery relationships
8. Audit Rights: Rights to audit compliance and performance - include for complex or high-value relationships
1. Schedule 1 - Contact Details: Key contacts and notice details for both parties
2. Schedule 2 - Service Levels: Standard service levels and performance metrics
3. Schedule 3 - Rate Card: Standard pricing and rate information
4. Schedule 4 - Technical Requirements: Standard technical specifications or requirements
5. Schedule 5 - Form of Specific Agreement: Template for subsequent specific agreements
6. Schedule 6 - Security Requirements: Information security and data protection requirements
7. Schedule 7 - Governance: Management structure and escalation procedures
8. Appendix A - Approved Subcontractors: List of pre-approved subcontractors if applicable
9. Appendix B - Compliance Requirements: Detailed regulatory and compliance obligations
Authors
Information Technology
Manufacturing
Professional Services
Telecommunications
Financial Services
Healthcare
Retail
Energy
Logistics
Construction
Education
Pharmaceuticals
Legal
Commercial
Procurement
Finance
Operations
Risk & Compliance
Business Development
Senior Management
Project Management
Account Management
Legal Counsel
Commercial Director
Chief Executive Officer
Chief Financial Officer
Procurement Manager
Contract Manager
Business Development Manager
Operations Director
Risk Manager
Compliance Officer
General Manager
Chief Operating Officer
Project Manager
Account Manager
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