Document background
The Maintenance Support Agreement is a critical document used when establishing a formal relationship between a service provider and a customer for ongoing maintenance services. This contract type is essential in situations where regular maintenance, support, and upkeep of equipment, facilities, or systems is required to ensure continuous operation and performance. The agreement, governed by Swiss law, particularly the Swiss Code of Obligations, comprehensively addresses service scope, performance standards, response times, preventive maintenance schedules, and commercial terms. It is designed to protect both parties' interests while ensuring clear communication channels, defined responsibilities, and measurable performance metrics. The document includes detailed specifications about maintenance procedures, service level agreements, pricing structures, and liability provisions, making it suitable for both technical and commercial maintenance arrangements.
