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The Letter To Complain About Non Delivery Of Goods is a crucial document used when purchased goods have not been delivered according to agreed terms. This document is governed by Swiss law, particularly the Swiss Code of Obligations (OR), which provides specific provisions regarding delivery obligations and breach of contract. It should be used when formal communication is necessary after a significant delay or complete failure in delivery, typically after informal attempts to resolve the issue have been unsuccessful. The letter must include specific details about the order, agreed delivery terms, and clear demands for resolution. It serves as both a formal complaint and potential evidence in any subsequent legal proceedings, making it essential for establishing a documented trail of the issue. The document is particularly important in Swiss business contexts, where formal written communication is highly valued in commercial relationships.

1. Sender and Recipient Details: Full contact information including name, address, and reference numbers for both parties

2. Order Reference: Clear identification of the order including order number, date, and any relevant transaction references

3. Order Details: Specific details of the goods ordered, including quantity, description, and agreed price

4. Delivery Terms: Original agreed delivery date/timeline and terms of delivery

5. Description of Breach: Clear statement of the non-delivery issue and how it deviates from the agreement

6. Impact Statement: Brief description of how the non-delivery has affected your business/situation

7. Remedy Request: Clear statement of what action you expect (delivery, refund, etc.) and by when

8. Closing Statement: Professional closing including deadline for response and potential next steps