Document background
The Car Complaint Letter is a crucial document used in Switzerland when a consumer needs to formally address issues with a vehicle purchase or service. It operates within the framework of Swiss consumer protection laws and the Swiss Code of Obligations (OR/CO), providing a structured approach to documenting vehicle-related grievances. This document is typically employed when informal resolution attempts have failed or when establishing a formal record of the complaint is necessary. The letter should include specific details about the vehicle, clear documentation of the issues, reference to relevant warranty terms or consumer rights, and explicit requests for resolution. It serves as both a communication tool and a legal document that may be used in subsequent proceedings if the matter remains unresolved.
