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1. Performance Standards: Detailed quality metrics and KPIs - include when dealing with large commercial premises or specific industry requirements

2. Emergency Services: Procedures for emergency or out-of-hours cleaning services - relevant for facilities requiring 24/7 coverage

3. Sustainability Requirements: Green cleaning practices and environmental standards - include when client has specific environmental policies

4. Security Procedures: Detailed security protocols - necessary for high-security premises or sensitive locations

5. Subcontracting: Terms for engaging subcontractors - include when service provider may need additional resources

6. Change Management: Procedures for changing service scope or requirements - relevant for long-term or complex service arrangements

7. Force Majeure: Provisions for unforeseen circumstances - particularly relevant post-COVID

8. Intellectual Property: Protection of IP rights - include when proprietary cleaning methods or systems are involved

1. Schedule 1: Service Specifications: Detailed breakdown of cleaning tasks, frequency, and specific requirements for different areas

2. Schedule 2: Pricing Schedule: Detailed pricing structure, including standard rates and special service charges

3. Schedule 3: Premises Details: Floor plans, access points, and specific requirements for different areas of the premises

4. Schedule 4: Equipment and Materials List: Inventory of approved cleaning products and equipment to be used

5. Schedule 5: Performance Metrics: Specific KPIs, quality standards, and measurement methods

6. Schedule 6: Staff Requirements: Specific qualifications, training requirements, and security clearance needs

7. Appendix A: Health and Safety Procedures: Detailed safety protocols and risk assessments

8. Appendix B: Emergency Contact Information: List of key contacts for both parties including emergency numbers