The SLA For Website Development is a crucial agreement used when engaging professional website development services in Belgium. This document is essential for businesses seeking to establish clear, measurable standards for website development projects while ensuring compliance with Belgian and EU regulations. It provides comprehensive coverage of service levels, performance metrics, development milestones, and maintenance requirements, incorporating specific provisions required under Belgian law and EU directives. The agreement is particularly important in the context of digital transformation initiatives, where businesses need to ensure their online presence meets both technical requirements and legal obligations. The document addresses key aspects such as GDPR compliance, intellectual property rights under Belgian law, and specific service level commitments, making it suitable for both Belgian domestic and international business relationships where Belgian law governs the agreement.
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1. Parties: Identification of the service provider and client with full legal details
2. Background: Context of the agreement and brief description of the website development project
3. Definitions: Definitions of technical terms, service levels, and other key concepts used in the agreement
4. Scope of Services: Detailed description of website development services, including development phases and deliverables
5. Service Level Requirements: Specific performance metrics, availability requirements, and response times
6. Development Timeline: Project phases, milestones, and delivery deadlines
7. Testing and Acceptance: Procedures for testing deliverables and criteria for acceptance
8. Support and Maintenance: Ongoing support services, maintenance requirements, and response times
9. Security and Data Protection: Security standards and GDPR compliance requirements
10. Fees and Payment: Pricing, payment schedule, and payment terms
11. Intellectual Property Rights: Ownership and licensing of website code, content, and related materials
12. Warranties and Service Credits: Service level warranties and compensation for breach of SLAs
13. Term and Termination: Duration of agreement, renewal terms, and termination provisions
14. General Provisions: Standard legal provisions including governing law, notices, and dispute resolution
1. Third-Party Integrations: Terms governing integration with third-party services and APIs, used when the website requires external service connections
2. Content Management: Responsibilities and procedures for content updates and management, included when ongoing content services are part of the scope
3. Training Services: Terms for training client personnel on website management, included when training is part of the service offering
4. Disaster Recovery: Specific disaster recovery and business continuity procedures, included for business-critical websites
5. Service Level Reporting: Detailed reporting requirements and procedures, included for complex projects requiring regular performance reporting
6. Change Management: Procedures for handling change requests and modifications, included for projects likely to require significant changes
1. Technical Specifications: Detailed technical requirements, features, and functionality of the website
2. Service Level Metrics: Detailed description of service level measurements, calculations, and targets
3. Fee Schedule: Detailed breakdown of fees, payment milestones, and additional service charges
4. Support Services: Detailed description of support services, including response times and escalation procedures
5. Security Requirements: Detailed security specifications and compliance requirements
6. Development Timeline: Detailed project timeline with milestones and deliverables
7. Testing Procedures: Detailed testing protocols and acceptance criteria
Relevant legal definitions
Clauses
Relevant Industries
Technology
E-commerce
Financial Services
Healthcare
Retail
Professional Services
Education
Manufacturing
Media and Entertainment
Non-profit Organizations
Government Services
Telecommunications
Relevant Teams
Legal
Information Technology
Digital Operations
Procurement
Compliance
Information Security
Project Management
Technical Operations
Vendor Management
Risk Management
Relevant Roles
Chief Technology Officer
IT Director
Project Manager
Web Development Manager
Legal Counsel
Procurement Manager
Digital Operations Manager
Information Security Officer
Compliance Officer
Technical Account Manager
Solutions Architect
Contract Manager
Digital Transformation Lead
Website Manager
Operations Director
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