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1. Parties: Identification of the service provider and the client, including full legal names, addresses, and registration details
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Key terms used throughout the agreement, including technical social media terminology
4. Scope of Services: Detailed description of social media management services to be provided, including platforms covered
5. Service Provider's Obligations: Specific responsibilities of the social media manager, including content creation, posting frequency, and community management
6. Client's Obligations: Client responsibilities, including providing necessary access, materials, and timely approval of content
7. Data Protection and Privacy: GDPR compliance measures and data handling procedures
8. Intellectual Property Rights: Ownership and usage rights of created content, existing materials, and brand assets
9. Performance Metrics and Reporting: KPIs, reporting requirements, and performance evaluation criteria
10. Fees and Payment Terms: Service fees, payment schedule, and expense handling
11. Term and Termination: Contract duration, renewal terms, and termination conditions
12. Confidentiality: Protection of confidential information and trade secrets
13. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements
14. General Provisions: Standard legal clauses including governing law, jurisdiction, and entire agreement
1. Crisis Management Protocol: Procedures for handling social media crises or negative publicity, recommended for high-profile clients
2. Content Approval Process: Detailed content review and approval procedures, useful for clients requiring strict content control
3. Influencer Collaboration: Terms for managing influencer partnerships, if part of the social media strategy
4. Training and Knowledge Transfer: Provisions for training client's staff on social media management, if required
5. White Labeling: Terms for providing services under client's brand, if applicable
6. Non-Compete: Restrictions on working with competing businesses, if required by client
7. Service Level Agreement (SLA): Specific performance standards and response times, recommended for enterprise clients
1. Schedule A - Scope of Services Detail: Detailed breakdown of services, platforms, and posting frequencies
2. Schedule B - Fee Structure: Detailed pricing, payment terms, and additional service costs
3. Schedule C - KPI Targets: Specific performance metrics and targets for each platform
4. Schedule D - Brand Guidelines: Client's branding requirements and social media voice guidelines
5. Schedule E - Approved Tools and Platforms: List of authorized social media management and analytics tools
6. Appendix 1 - Data Processing Agreement: GDPR-compliant data processing terms and procedures
7. Appendix 2 - Emergency Contact Protocol: Contact details and procedures for urgent situations
Digital Marketing
Advertising
E-commerce
Retail
Professional Services
Technology
Entertainment
Hospitality
Financial Services
Healthcare
Education
Non-profit
Consumer Goods
Media and Communications
Fashion and Lifestyle
Legal
Marketing
Digital
Communications
Content Creation
Brand Management
Client Services
Compliance
Operations
Business Development
Social Media
Corporate Affairs
Social Media Manager
Digital Marketing Director
Content Strategy Manager
Community Management Lead
Marketing Manager
Business Development Manager
Communications Director
Brand Manager
Digital Content Creator
Client Services Manager
Legal Counsel
Compliance Officer
Operations Manager
Account Executive
Chief Marketing Officer
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